Guest Relations Associate

Benefits

Additional Information

Greet guests with warmth and professionalism, ensuring a positive first impression Respond promptly to guest queries and concerns, resolving issues in a timely and efficient manner with empathy and active listening Provide supportive guidance to reception team members to foster a collaborative work environment Maintain accurate front-office logs, shift reports, and comprehensive records of guest information, bookings, and special requests Coordinate with housekeeping, maintenance, and other departments to address operational needs and resolve day-to-day issuesRemain flexible and willing to work extended hours or shifts as needed to support hotel operationsAdapt to changing priorities and handle multiple tasks simultaneously with composure Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field Previous experience in guest relations, front-office operations, or customer-facing hospitality roles Experience with hotel management systems or reservation software

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Company Intel

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