Outlet Manger - Cascade

Responsibilities

• Operational Leadership
• Oversee the daily operations of assigned outlets, ensuring smooth, efficient, and cost-effective service.
• Maintain proper staffing levels to ensure optimal performance and guest satisfaction.
• Represent the Director of Outlets in their absence.
• Ensure full adherence to departmental policies, Loews standards, and service guidelines.
• Work visibly on the floor during peak periods while maintaining active communication with the bar, kitchen, and room service.
• Guest Experience
• Interact frequently with guests to ensure satisfaction with their dining experience.
• Address concerns promptly and professionally, ensuring issues are resolved effectively.
• Maintain a welcoming environment and encourage team members to use guest names when appropriate .
• Financial & Inventory Management
• Oversee labor management, reviewing daily payroll reports and adjusting staffing according to business levels.
• Prepare storeroom requisitions and ensure costs align with budgeted guidelines.
• Monitor inventory levels and maintain proper product usage and control.
• Conduct Monthly inventory
• Daily & Weekly Tips Reporting
• Team Leadership & Development
• Interview, hire, train, coach, evaluate, and discipline outlet team members per Loews standards.
• Lead new hire onboarding and ongoing training programs.
• Conduct performance reviews, identify needs for improvement or advancement, and establish development goals.
• Facilitate team communication through departmental meetings and pre-shift discussions.
• Collaboration & Communication
• Communicate daily with the Executive Chef or Sous Chef regarding menus, reservations, large parties, and VIP needs.
• Attend required hotel meetings to stay informed on promotions, events, and cross-departmental updates.
• Evaluate trends and make recommendations for product, service, and operational improvements.
• Additional Responsibilities
• Ensure cleanliness and maintenance of outlet spaces and equipment.
• Follow emergency procedures and comply with safety standards.
• Maintain compliance with grooming, uniform, and service expectations.
• Perform other duties as assigned.
• Your Experience Includes:
• Associate degree or higher in Hospitality or Food Service Management preferred.
• Two years of management experience in an upscale restaurant or hotel food service operation.
• Thorough knowledge of upscale food & beverage operations, service standards, and adm

Requirements

• Guest-Focused Leader: You genuinely care about creating memorable dining experiences and build relationships through warm, professional service.
• Operationally Sharp: You understand labor management, inventory control, forecasting, and how to maintain efficient, high-quality service operations.
• Hands-On Manager: You lead by example, stay visible on the floor, and support your team in delivering exceptional service.
• Team Developer: You coach, train, and motivate team members to achieve their potential, maintaining high morale and performance.
• Excellent Communicator: You work well with Culinary, Banquets, Bar leadership, and other hotel departments to ensure smooth operations.
• Calm Under Pressure: You make smart decisions quickly, adapt to changing business needs, and maintain composure during peak periods.

Benefits

Additional Information

Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses. Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

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