Customer Service Executive/ Senior Customer Service Executive
External
Oversea-chinese Banking · Chulia Street, SingaporeS$40K–S$68K/yrContractUnknownToday
REST
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Requirements
- -Diploma or Degree in any discipline
- -2 to 3 years of relevant customer service experience is advantageous (candidates without experience are welcome to apply)
- -Strong written and verbal communication skills with proficiency in English to communicate with clients
- -Ability to speak Mandarin is required to support Mandarin-speaking customer segments
- -Customer-centric mindset with a strong passion for service excellence
- -Effective interpersonal skills to engage both internal and external stakeholders
- -Self-motivated team player who thrives in a fast-paced, high-pressure environment
- -Meticulous, well-organised, and detail-oriented with strong analytical and problem-solving skills
- -Adaptable and resilient, with the ability to manage demanding workloads
- -Able to commit to 24/7 rotating shift work, including night shifts
- -Required to work 5 days a week, including weekends and public holidays
- -Prior banking experience is an added advantage
- -Opportunities for permanent conversion are available
Benefits
How you succeedWhat you do-Manage customer enquiries via phone and email, providing accurate, timely information, solutions, and alternatives to achieve first contact resolution.-Resolve customer issues, feedback, and complaints by coordinating with stakeholders, ensuring timely and compliant closure of all cases.-Perform diligent follow-ups and track open cases to ensure resolution within Service Level Agreements.-Deliver excellent customer service by applying strong communication skills to enhance satisfaction and promote a customer-centric experience.-Identify opportunities to deepen customer relationships through appropriate cross-selling, upselling, and promotion of digital/ self-service banking.-Capture and share customer feedback with relevant stakeholders to improve processes, service quality, and overall customer experience.-Complete after-call administrative tasks accurately while ensuring adherence to Standard Operating Procedures, Group Policies, and regulatory requirements.-Contribute to service quality KPIs, maintain zero operational loss, and support continuous improvement in productivity, and risk mitigation.-Perform ad hoc duties and actively support initiatives that promote service excellence and operational effectiveness.
Additional Information
Customer Service Executive (Perm and 12 months contract opportunities)
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