Team Leader

Responsibilities

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• Monitor workload distribution across the team and ensure balanced allocation of resources.
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• Assign projects and tasks among Delivery Coordinators to ensure timely completion of deliverables.
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• Ensure adherence to client specifications, workflow requirements, and internal operational standards.
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• Monitor project progress, deadlines, and team performance to achieve delivery targets.
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• Secure appropriate backup solutions and coverage plans to maintain business continuity.
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• Monitor overtime utilization and recommend corrective actions when necessary.
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• Ensure operational and financial information are accurately maintained in internal systems and too
• Essential qualifications:
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• At least 3 years of experience in media localization, subtitling, dubbing, content operations, or a related field.
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• At least 1 year of team leadership or supervisory experience.
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• Good understanding of delivery operations, localization workflows, and quality standards.
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• Experience in workload management, resource planning, and issue escalation.
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• Bachelor's degree in Business, Operations, Media, IT, Linguistics, or a related course.
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• Strong leadership, coaching, and communication skills.
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• Good analytical, organizational, and problem-solving abilities.
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• Proficient in English, both written and spoken.
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• Able to work effectively with cross-functional and global teams.
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• Familiarity with workflow management systems and reporting tools.
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• Ability to manage multiple tasks in a fast-paced environment.

Additional Information

Key supporting values & behaviours for the role: - Operational Excellence - Accountability & Ownership - Client-Focused Service - Leadership & Team Development - Collaboration & Communication - Problem Solving & Decision Making - Continuous Improvement & Innovation - Adaptability in a Global Environment KPIs / deliverables: - Team SLA Compliance - On-Time Project Delivery - Quality Compliance & Accuracy - Team Productivity & Utilization - Escalation Resolution Effectiveness - Resource & Capacity Management - Operational Data Accuracy - Employee Development & Retention - Process Compliance & Continuous ImprovementCompliance and adherence to specifications - Problem-solving and issue resolution

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