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Forward Deployed Engineer, AI Agents

External
inkeep logoInkeep · New York City
Full-timeOn-site12mo ago
PostmanPythonRAGTechnical WritingTypeScript
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About the role

At Inkeep, we power the only AI Agent platform designed for engineers and non-engineers. Our customers include leading AI companies like Anthropic and Midjourney as well as high-growth tech companies like PostHog and Postman. Our customers trust Inkeep to help them provide a world-class support experience for their users and a force multiplier for their employees. We're growing quickly and looking for new team members who like working at the forefront of AI with a fast and smart team with high levels of ownership and impact. Our investors include Khosla Ventures and Y Combinator. Our customers are often highly technical teams who embed Inkeep Agents into their customer-facing experiences (docs, help center, marketing site, etc.) and internal workflows. To enable this, we provide a full extensible Agent platform which includes extensible UI components, AI and RAG APIs, an Open Source Agent Framework. In this role, you'll be partnering with both their technical and non-technical business teams to help them on that journey. The role involves being high-touch with customers to help them succeed. If you want to become an expert on how companies embed and deploy reliable AI systems, Inkeep is a great fit.

Responsibilities

  • Onboard and support customers through pilots
  • Create templates, quickstarts, and other technical onboarding artifacts
  • Use AI to make your work more efficient and our customers' lives easier

Requirements

  • 2+ years in solutions/sales engineering, support engineering, or other engineering roles with customer-facing responsibilities
  • Strong experience with TypeScript (Python experience is a plus)
  • Strong communication and organizational skills
  • Located in NYC or willing to relocate (this role is in-office 5 days a week)
  • Bonus if you have...
  • Experience with technical writing
  • Experience working at a developer tool or B2B SaaS company

Benefits

Health, Dental, and Vision insuranceUnlimited PTOHealth insuranceDental insuranceVision insurancePaid time offPerformance bonus

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