Sr. Manager, Payments Operations

About the role

The Senior Manager, Payments Operations, is responsible for the operational success of Practice Pay across the PracticeTek portfolio. You will lead the strategy, execution, and performance of payments onboarding and activation, ensuring merchants adopt and use our payment solutions quickly, confidently, and compliantly. This is a high-impact, high-visibility role at the intersection of customer experience, revenue, and execution. You'll partner across Customer Success, Sales, Product, Finance, Support, and brand leadership to improve merchant activation, accelerate time-to-revenue, increase payment adoption, and scale one consistent payments experience across multiple verticals. A core part of this role is partnering closely with Product leadership on Practice Pay's roadmap and priorities, which means building trust, earning influence, and creating alignment with senior stakeholders who care deeply about the success of this offering. While this role reports to the Sr. Director, Customer Success, it requires a high degree of ownership, judgment, and cross-functional influence. You will help shape what Practice Pay operations look like as we continue to scale across brands and verticals, bringing structure to ambiguity and turning complex challenges into clear, measurable progress. This is not a maintenance role. You'll be expected to identify what is broken, slow, or not yet scalable; design stronger processes; apply automation and AI where it counts; and deliver business results in a fast-moving environment where the work is visible, important, and full of opportunity. The right person brings an ownership mindset, executive presence, and a growth orientation to help Practice Pay become a stronger, more scalable offering across PracticeTek while expanding their own impact over time. About PracticeTek Stop scrolling-your dream job might just be here! At PracticeTek, we don't do ordinary; we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That's the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let's go! We're on a mission to revolutionize healthcare practices effortlessly, and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we've brought together the best-in-class platforms that serve Chiropractic, Wellbeing, Vision, and Dental providers and their patients, united by one mission: to revolutionize retail healthcare practices effortlessly. Here, you'll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you're building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren't just words; they're how we live, work, and make an impact together. At PracticeTek, you'll get to: * Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs. * Team up with passionate, talented people who care deeply about patients, providers, and making a difference. * See your impact firsthand by helping practices deliver care that's simpler, smarter, and better for everyone. * Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development. We're excited to consider remote candidates for this role! That said, if you're based in Las Vegas, NV; Green Bay, WI; or San Diego, CA, you'll enjoy a dynamic hybrid setup. spending three days each week collaborating in the office and the rest working from wherever you're most productive. About Practice Pay Practice Pay is the payment engine behind PracticeTek, enabling seamless, secure, and scalable payment experiences across multiple brands. Our mission is simple: make it easier for healthcare practices to get paid by reducing friction from onboarding through ongoing payment operations. We support the full payments lifecycle, with a strong focus on onboarding and activation. From guiding clients through applications and approvals to ensuring compliance requirements like PCI, Practice Pay helps practices get up and running quickly and confidently. We work closely with onboarding, customer success, product, and external payment partners to deliver a connected experience that a

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at PracticeTek? Share your experience