OSD/Cargo Claims Intake Representative I

Responsibilities

• Ensure timely and accurate data entry across internal and customer systems by streamlining workflows, effectively prioritizing tasks, maintaining clear communication, and consistently updating both internal teams and customers; monitor timelines and ensure timely follow-up on outstanding items
• Leverage extensive verbal and written communication skills to cultivate strong relationships with internal and external customers to mitigate exposure; facilitate clear and consistent information sharing, resolve discrepancies collaboratively, and promote alignment in order to move claims forward
• Actively contribute to the development and refinement of incident reporting procedures; provide feedback on process improvements and remain adaptable to evolving departmental needs to enhance efficiency and accuracy
• Participate in training and development to stay updated on industry changes, company policy updates, and improvement of processing techniques

Requirements

• High School Diploma/GED with less than 1 year of experience in Transportation/Logistics, Claims, Insurance, Customer Service, or related field
• P r eferred Qualifications:
• Ability to uphold a professional demeanor in all customer interactions, demonstrating empathy and patience in the face of challenging situations
• Knowledge of problem reporting and escalation practices
• Ability to accurately analyze situations and reach productive decisions based on informed judgment
• Ability to maintain composure under pressure
• Ability to adapt to a dynamic work environment and shifting priorities and directives
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to work with a variety of individuals and groups in a constructive and collaborative manner
• Ability to capture and document relevant business information in an auditable, organized, and easily retrievable manner
• Ability to process information with high levels of accuracy
• Ability to type at least 40 words-per-minute
• This position is not eligible for employment-based sponsorship.

Benefits

Additional Information

Job Title: OSD/Cargo Claims Intake Representative I Department: Insurance Country: United States of America State/Province: Arkansas City: Lowell Full/Part Time: Full time Job Summary: Under general supervision, this position is responsible for managing all incidents related to cargo overages, shortages, and damages. This customer facing role will serve as the initial contact for all internal and external stakeholders. The incumbent will ensure timely action plans to mitigate loss and ensure accurate documentation of all details surrounding each incident. Job Description:

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