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Service Designer - Public Sector

External
IBM logoIBM · Leicester, UK
Full-timeOn-site5mo ago
Adobe XDExcelFigmaMentoringSketchUser Research
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Responsibilities

  • Plan and facilitate workshops for clients which create a collective understanding of the end-to-end, front-to-back service experience by mapping the orchestration of events that span technology, people, and platforms.
  • Collaborate with user research colleagues to demonstrate and communicate insights from research to stakeholders, helping shape strategic initiatives and the wider roadmap.
  • Define key UX and organizational measurements to track and prove the initiative delivers positive outcomes for both users and the business.
  • Produce artefacts such as concept journeys, service blueprints, and roadmaps that elevate the total user experience beyond immediate products or services.
  • Facilitate collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business, and design.
  • Don't miss this opportunity to grow and excel in a supportive and inclusive work environment. Apply now and become a driving force behind our organization's success!
  • Required education
  • None
  • Preferred education
  • Bachelor's Degree
  • Required technical and professional expertise
  • Proficiency in service design methodologies and frameworks (e.g. Double Diamond IDEO Viable Product Method).
  • Ability to design and document service journeys touchpoints and interactions.
  • Experience in conducting user research including interviews surveys and usability testing.
  • Strong research and analytical skills to interpret research findings and translate them into actionable recommendations.
  • Proficiency in creating wireframes prototypes and visual designs for digital and physical touchpoints.
  • Familiarity with design tools (e.g. Sketch Figma Adobe XD) and design principles.
  • Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams incl

Benefits

Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certificationsRegular and frequent promotion opportunities to ensure you can drive and develop your career with usFeedback and checkpoints throughout the yearDiversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networksA culture where your ideas for growth and innovation are always welcomeInternal recognition programs for peer-to-peer appreciation as well as from manager to employeesTools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners schemeYour role and responsibilitiesWe are seeking an experienced Service Designer to join our team. This individual will lead the design of end-to-end enterprise experiences, ensuring seamless integration and delivery across user types, technology and channels.

Additional Information

Introduction At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you'll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms. Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You'll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

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