Manager, Quality Assurance

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QA Manager Hybrid, Bangalore or Pune, India RESPONSIBILITIES AND DUTIES Lead, mentor, and grow a team of QA engineers, fostering a culture of quality, accountability, and continuous improvement Inspire action and motivate the team to drive outcomes and achieve OKRs Define and track QA KPIs, providing regular updates and insights to senior and executive leadership Drive cross-functional alignment across Engineering, Product, and Release Management to ensure consistent product quality Define and drive the overall QA strategy, including test planning, execution, automation, and release certification Own and evolve Legion's automation framework built on Playwright (Java and TypeScript) Oversee end-to-end automation pipelines using Argo and Jenkins Leverage Datadog for monitoring, observability, and proactive quality insights Champion best practices across test automation, CI/CD integration, and defect management using GitHub Drive root cause analysis on customer-reported issues and implement systemic fixes Maintain clear documentation of test frameworks, processes, and quality standards REQUIRED SKILLS AND QUALIFICATIONS 7 + years of QA or Developer experience, with at least 3 years in a people management or QA leadership role Proven ability to inspire action, motivate teams, and drive measurable outcomes aligned with OKRs Demonstrated experience defining QA KPIs and presenting quality metrics and updates to senior leadership Excellent communicator with demonstrated ability to drive cross-functional alignment and influence without authority Hands-on experience with Selenium Grid, TestNG, and JUNIT is required. Hands-on experience with Playwright (Java and TypeScript) is strongly preferred, as the team is actively transitioning to a Playwright-based automation framework Experience with CI/CD pipelines, particularly Jenkins and Argo Proficiency with GitHub, Datadog, and modern QA tooling Familiarity with Postman for API testing Strong programming skills in Java and/or TypeScript Experience working in a fast-paced, agile environment Bachelor's degree in Computer Science, Engineering, or a related discipline PREFERRED QUALIFICATIONS AND ATTRIBUTES Experience testing and leading QA in a SaaS Enterprise software environment is a strong plus Experience with test infrastructure, tooling setup, and environment management Experience working closely with DevOps teams on pipeline integration, infrastructure stability, and release operations is a strong plus Experience working with AI-assisted tools such as Claude, Gemino, ChatGPT Relevant certifications (e.g., ISTQB, AWS Certified) are a bonus Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) Familiarity with performance testing tools and methodologies WORKING HOURS This role is part of a globally distributed team at Legion. The successful candidate will report to a leader based in the United States and should be comfortable with evening meetings to collaborate across time zones. ABOUT LEGION Join Legion's mission to turn hourly jobs into good jobs. We're a remote, mission-driven team seeking exceptional talent to propel this vision. Embrace a culture that's collaborative, fast-paced, and entrepreneurial. With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission.Our award-winning AI-native workforce management platform is intelligent, automated, and employee-centric and proven to deliver 13x ROI. We help labor-intensive organizations maximize labor efficiency and employee engagement simultaneously. Legion has earned recognition for its innovation, including spots on the Inc. 5000 list, Forbes' Next Billion Dollar Startups, and awards for our AI technology. Backed by leading investors such as Norwest Venture Partners, Stripes, First Round Capital, XYZ Ventures, Webb Investment Network, Workday Ventures, and NTT DOCOMO Ventures, we're making real change. If you're ready to make an impact and grow your career, Legion is where you belong. Join us in making hourly work rewarding and fulfilling. BACKGROUND AND OPPORTUNITY There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). The ongoing labor shortage and competition from the gig economy, make it more difficult to attract and retain hourly employees. The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options. Legion's mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping

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