Retail Performance Manager

Responsibilities

• Own the commercial performance of your territory, driving revenue growth and product penetration
• Deliver a structured programme of retailer visits (1,170 per year), aligned to our national tiering model
• Use data and insight to identify opportunities and create targeted action plans
• Coach and support retailers to improve in-store execution and performance
• Promote and grow adoption of PayPoint's full product suite
• Conduct compliance checks and ensure retailers meet required standards
• Accurately record all activity and outcomes in CRM
• Build strong, trusted relationships and act as the go-to contact for performance support
• Share insight and feedback to support continuous improvement across the business
• What success looks like
• Territory revenue growth and improved product penetration
• Strong compliance performance and reduced breaches
• High-quality, consistent visit delivery
• Mystery shopping scores above 85%
• High levels of retailer satisfaction and engagement

Requirements

• Experience in field sales, account management, retail operations or similar
• Strong commercial mindset with the ability to analyse data and identify opportunities
• Excellent communication and relationship-building skills
• Confident coaching and influencing independent retailers
• Highly organised and comfortable working autonomously
• Experience working with small businesses or retail environments is desirable
• Why join PayPoint?
• A high-impact role with real ownership of your territory
• Opportunity to make a visible difference to retailer success
• Supportive, performance-driven culture
• Work with a wide range of innovative products and services
• Department
• Sales
• Contract type
• Permanent
• Salary
• £32,000 plus commission (£4,000 car allowance or company car)
• Closing date for applications
• 15th June 2026
• REF-229 126

Additional Information

Job Advert Retail Performance Manager Location: Croydon Salary: £32k plus comm / car allowance of £4k or company car About the role We're looking for a driven Retail Performance Manager to take ownership of a portfolio of ~555 retailers within a defined territory. This is a fast-paced, field-based role where you'll use data, insight and coaching to drive commercial performance, improve compliance, and help retailers maximise the value of PayPoint's products and services. You'll be at the heart of our network-building strong relationships and delivering measurable results.

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