Maintenance Coordinator (Lettings Agency)

About the role

APPLICATIONS VIA THIS WEBSITE ONLY PLEASE We are an established residential lettings & estate agent based in Northampton. We need a highly organised and customer-focused Maintenance Co-Ordinator responsible for overseeing repairs and refurbishment in portfolio of residential rental properties. Skilled in coordinating property maintenance, managing landlord and tenant relationships, ensuring compliance with relevant legislation, and delivering exceptional customer service. Committed to protecting landlords' investments while ensuring tenants enjoy a safe, well-maintained, and professionally managed home throughout their tenancy. The role involves: responding to queries from tenants regarding maintenance problems. ensuring issues are correctly diagnosed and explained to customers. obtaining prices, getting these agreed, managing customer expectations. keeping all parties up to date with progress. prioritising works based on their urgency. allocating invoices and ensuring contractors get paid. problem solving & objection handling (sometimes) inspecting tenanted properties. (sometimes) preparing inventories prior to tenancies starting. (sometimes) assessing property condition at the end of tenancies. You would be part of a small settled team and would occasionally be required to undertake other activities within the business. This is not a standard lettings agent Property Manager role. Whilst you will be primarily office based, our expectation is that you will visit properties to diagnose repairs and ensure issues are clearly and accurately explained to our customers. As such some 'life experience' of diagnosing maintenance issues in a residential home is essential. We are not expecting you know which part on a broken boiler needs replacing, but we are expecting you to figure out on the majority of occasions, for example, what is leaking - or identify what number of fence panels and posts need replacing. You may not have experience of working in a lettings agency previously, but you will have a skill-set that would allow you to adapt quickly to this role. Everything we do is IT driven and we have apps and software systems for most tasks. Training will be given on specific systems but you must be generally IT literate and quick to pick up new systems. You will be comfortable taking and sharing photos and videos on mobile phones. This is a full time office based role, 5 days per week, one of which could be Saturday. 20 days holiday plus statutory holidays, per annum. A full driving license with no more than 3 penalty points is essential to drive our pool cars.

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