Facility Management Support Specialist

Responsibilities

• Attend client sites to perform preventative inspections, troubleshoot issues, and complete minor repairs within scope
• Conduct routine site walkthroughs to identify health, safety, operational, and workplace experience opportunities
• Respond to service requests and stabilize minor issues while on site
• Work with a centralized dispatch and operations team to prioritize and complete work orders efficiently
• Coordinate with vendors, landlords, and third-party service providers to ensure timely resolution of escalated issues
• Track and update work orders through a mobile CMMS platform, ensuring accurate and timely reporting
• Support inventory checks and light restocking of site consumables
• Client & Regional Support (Growth Focus):
• Develop and maintain positive relationships with client stakeholders
• Participate in client meetings and communicate updates on facilities performance and site conditions
• Provide updates on property profiles, emergency preparedness plans, inspections, audits, and work order progress
• Assist in preparing reports, presentations, and materials for client and internal meetings
• Support regional coordination of multiple sites, helping ensure consistent service delivery
• Projects & Continuous Improvement:
• Assist in preparing quotes and recommendations for minor projects or corrective actions
• Support site-level implementation of approved work and improvements
• Identify recurring issues and provide recommendations to improve operations and reduce risk
• Contribute to standardizing processes and improving service delivery across the portfolio
• Quality, Compliance & Systems:
• Perform periodic facility inspections and audits to ensure quality and compliance
• Ensure all activities align with company procedures and applicable local, provincial, and federal regulations
• Utilize mobile field systems, work order platforms, and reporting tools to manage daily activities
• WHO ARE WE LOOKING FOR?
• 2-5+ years of experience in facilities support, building operations, or similar role
• Strong hands-on capability with minor repairs and general maintenance tasks (non-certified scope)
• Ability to resolve issues independently while knowing when to escalate
• Experience working across multiple sites or building types is an asset
• Strong communication skills and confidence interacting with clients and stakeholders
• Interest in developing leadership, coordination, and client management skills
• Experience with CMMS/work order systems and mobile field tools preferred
• Ability to obtain security clearance (where required)
• Positive, accountable, and collaborative attitude
• WHAT'S IN IT FOR YOU?
• This role is designed to:
• Build future regional leads and account support roles
• Strengthen client-facing capability in the field
• Support consistent multi-site delivery and reporting
• Create a scalable bench for growth across the portfolio
• #IND1

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