Crest Manager

About the role

Job Scope Work closely with the Head/Deputy Head to identify and respond to caregiver needs in line with programme objectives and service requirements. Manage and support the hospital/clinic outposts Respond to internal and external referrals including hospital and clinic outposts to ensure timely access to support services for caregivers. Provide care coordination and case management for mental health and dementia caregivers including conducting screenings and assessments, developing individualised care plans and carrying out appropriate psychosocial interventions. Adopt a case management approach to coordinate referrals, follow-ups and service linkages with relevant service providers ensuring caregivers receive timely and appropriate support. Support the Community Health & Engagement (CHE team) in monitoring caregivers' conditions and progress and escalate concerns or emerging risks to the Head/Deputy Head. Plan, organise, develop and facilitate CHE (CREST-CSN) engagement activities and programmes for caregivers including outreach initiatives and the involvement of volunteer caregivers where appropriate. Plan and deliver outreach/engagement activities including provision of basic mental health information, education and emotional support to caregivers in the community. Support the planning, implementation, monitoring and review of CHE service processes, protocols and workflows to ensure service quality and consistency. Contribute to service evaluation through documentation, data collection and reporting to support continuous improvement of CHE programmes. Support timely data collation and submission of quarterly programme reports, where assigned in accordance with CREST-CSN requirements. Attend hospital RCD sessions and mandatory trainings as required by AIC to meet staff competency and programme standards. Support public mental health education, engagement as well as community outreach activities. Facilitate engagement with community partners to coordinate and implement mental health programmes and initiatives. Contribute to organisational and CHE projects, workgroups and committees, as assigned. Perform any other duties as assigned by the Head/Deputy Head of CHE. Job Requirements A Degree in counselling, social work or psychology would be an advantage Has at least 2 years of related experience in mental health related fields Possesses good organisational, communication and administrative skills Has the passion and dedication to work with families and persons with mental health issues

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Company Intel

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