EdPlus Academic Program Specialist

Requirements

• Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Job Profile Summary:
• Plans and coordinates day-to-day fiscal, administrative, and operational activities of a defined, program or a set of funded activities. Programs are usually focused to a single purpose, may be educational, or service oriented, and may exist as a subset of an integrated funded program activity.
• Job Description:
• This position is only open to current EdPlus employees or an ASU employee approved to work on an EdPlus project.
• We have a continual need for people in this position; note that timing of communication and need will vary.
• Essential Duties:
• Depending upon the assignment, duties and responsibilities may include:
• Managing elevated caseloads.
• Conducting outreach during high-volume time periods.
• Addressing time-sensitive concerns that fall outside normal job responsibilities.
• Instructional design assistance for specialized projects or initiatives.
• Proactively contacting students, primarily via phone, to assist with completing outstanding requirements that may impact enrollment or retention.
• Leveraging designated reports to identify and prioritize outreach to students with the highest need, as defined by leadership.
• Maintaining availability to handle inbound student calls in a timely and professional manner.
• Addressing and helping resolve complex student inquiries through the designated supplemental pay Slack channel.
• Other duties as assigned.
• Must be a current EdPlus employee or an ASU employee approved to work on an EdPlus project.
• Approval must be documented through an EdPlus HR Jira ticket.
• Evidence of a bachelor's degree or higher in a related field.
• Demonstrated knowledge of basic computer programs, including Microsoft Office Suite, PeopleSoft, and Salesforce.
• Evidence of a proven track record of achieving results in a customer-centric environment while taking pride in finding innovative ways to increase efficiencies.
• Demonstrated ability to navigate change and pivot quickly to create a successful working atmosphere supporting others.
• Evidence of excellent communication skills with the ability to handle complex issues, resolve conflicts, and de-escalate when appropriate.
• Experience establishing and maintaining effective working relationships with peers, faculty, students, administration, and other interested parties.
• Demonstrated ability to work effectively in an environment subject to quickly changing priorities.
• Working Environment:
• You will work either in the beautiful, cutting-edge, and collaborative EdPlus workspace at SkySong, the ASU Scottsdale Innovation Center, or remotely from a private workstation as determined by th

Benefits

Additional Information

Job Profile: Academic Program Specialist 3 Non-Exempt Job Family: Academic Program Management Time Type: PRN Max Pay - Depends on experience: $50.00 USD Hourly Apply before 11:59 PM Arizona time the day before the posted End Date.

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