Senior Operational Excellence

Responsibilities

• Drive continuous improvement initiatives within IT operations and service management processes
• Analyze, design, and optimize end‑to‑end IT processes (e.g., Incident, Change, Problem, Request, and Service Management)
• Identify inefficiencies and define sustainable, scalable process improvements
• Support and contribute to multiple parallel projects , including operational, transformation, and strategic initiatives
• Work closely with IT operations, architecture, security, and business stakeholders
• Establish and maintain process KPIs, dashboards, and performance indicators
• Ensure alignment with IT governance, compliance, and best practices (e.g., ITIL, Lean, Six Sigma)
• Act as a senior sparring partner for management and operational teams
• Support change adoption and continuous improvement culture across IT
• Core Skills (Must‑Have)
• Operational Excellence & Process Expertise
• Strong end‑to‑end process understanding in an IT environment
• Hands‑on experience in process analysis, modeling, and optimization
• Solid knowledge of IT Service Management frameworks (e.g., ITIL, Six Sigma, others)
• Experience with Lean, Continuous Improvement, or Six Sigma principles
• Seniority & Professional Experience
• Several years of experience in Operational Excellence, IT Process Management, or IT Operations
• Proven ability to work independently and take ownership at senior level
• Strong analytical and structured way of working
• Project & Stakeholder Management
• Ability to lead or contribute to multiple projects simultaneously
• Strong stakeholder management across IT and business functions
• Capability to translate business needs into actionable process improvements
• Data & KPI Orientation
• Experience in defining and interpreting process KPIs
• Ability to use data to drive decisions and improvements
• Side Skills (Nice‑to‑Have)
• Technical & Tooling Knowledge
• Experience with ITSM tools (e.g., ServiceNow, Jira Service Management, Remedy)
• Basic understanding of cloud and hybrid IT environments
• Familiarity with automation, workflow tools, or scripting concepts
• Change & Transformation
• Experience supporting IT transformations or organizational change initiatives
• Understanding of change management and adoption principles
• Experience working in agile or hybrid delivery environments
• Communication & Collaboration
• Strong communication skills in an international environment
• Ability to explain complex processes in a clear and practical way
• Moderation and workshop facilitation experience
• Additional Qualifications
• Certifications such as ITIL , Lean , Six Sigma , or PMP
• Experience in large, complex enterprise IT environments
• Personal Attributes
• Proactive and solution‑oriented mindset
• Strong sense of ownership and accountability
• High adaptability and willingness to work across different topics and teams
• Continuous improvement and learning mindset
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Additional Information

Job Description Senior Operational Excellence Specialist (IT) Role Overview The Senior Operational Excellence Specialist (IT) is responsible for driving continuous improvement across IT operations, processes, and services . The role focuses on process excellence, efficiency, transparency, and standardization within an IT environment while supporting and contributing to cross‑functional and transformational projects . The position requires a senior‑level mindset , strong process understanding in IT , and the ability to collaborate across multiple teams and initiatives simultaneously.

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