Customer Experience Representative

Responsibilities

• High-Volume Engagement: Handle 40-100 inbound calls daily across general customer service queues.
• Frontline Support: Serve as the primary contact for all incoming client inquiries.
• Account Management: Review client accounts, payment schedules, and program details in real time.
• Clear Communication: Provide accurate and easy-to-understand information regarding account status and expectations.
• De-escalation: Manage low to moderate client concerns with empathy while maintaining control of the interaction.
• Call Direction: Lead conversations with structure and direction to ensure productivity.
• Triage & Routing: Identify call types and route them appropriately (e.g., NSF, Retention).
• Documentation: Accurately document all client interactions within the system.
• Efficiency: Operate effectively in a fast-paced, high-volume environment.

Requirements

• Experience: 1-2 years in customer service, sales, or client-facing roles.
• Industry Knowledge: Experience in financial services or debt settlement is a plus.
• Communication Skills: Strong verbal communication and active listening abilities.
• Resilience: Ability to handle objections and navigate high-pressure conversations.
• Professionalism: Comfortable guiding conversations while maintaining empathy.
• Detail-Oriented: Strong documentation habits and attention to detail.
• Technical Proficiency: Experience using CRM systems and call management tools.
• Soft Skills: High emotional intelligence and sound judgment.
• Additional Requirements
• Education: High school diploma or equivalent required.
• Adaptability: Ability to manage multiple priorities in a fast-paced environment.
• Organization: Strong time management and organizational skills.
• Discretion: Comfortable handling sensitive information with high levels of discretion.
• This is a full-time, onsite role based in Irvine, CA.

Additional Information

Better Companies is a multi-brand financial services organization providing debt relief, tax support, and business funding solutions. We're strengthening our operations, refining our systems, and building a more cohesive, efficient experience across our brands. Our approach is grounded in transparency, strong operational foundations, and well-structured processes that support reliable execution and scalable growth. At Better Debt Solutions , we're hiring Customer Experience Representatives to serve as the first point of contact for our clients. This role is critical to the client experience, managing high-volume inbound calls, providing clear and accurate information, and guiding conversations with structure and confidence. You'll help reduce confusion, de-escalate concerns, and ensure clients are routed to the right teams quickly and effectively. Customer Experience Representative (CSR) Retention Team | Irvine, CA (Onsite) $30/hour

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