Business Support Administator

Responsibilities

• What We Need
• How We Work
• As a Business Support Administrator, Corpay will set you up for success by providing:
• Assigned workspace in Swindon office
• Company-issued equipment
• Formal, hands-on training
• Creating new accounts for customers and merchants to the correct parameters.
• Completing quality assurance checks on new accounts for customers and merchants to ensure a smooth and efficient implementation of services. Updating and amending accounts as required for accuracy.
• Identifying errors with new customer or merchant accounts and handling these accordingly to get them corrected.
• Acting as first point of contact for query resolution and issues that are raised via the merchant, Relationship Management or customer facing teams.
• Handling incoming calls from merchants regarding card acceptance and invoice queries, network additions, deletions and other changes.
• Creating and amend price rules.
• Managing all regular tasks and queries in a timely manner, providing solutions and advice within the agreed service levels to ensure first class delivery.
• Processing, reconciling VISA payments and managing disputes.
• Identifying sites with zero turnover and investigate for further action.
• Adhering to company policies and procedures, including maintaining confidentiality of sensitive information.
• Qualifications & Skills
• Previous experience within a customer service, operational or administration environment working within agreed service levels.
• Experience of working as part of a busy team with empathy, compassion, and a genuine desire to support others.
• You will have excellent customer services skills, a proactive 'can do' attitude, happy to help and assist a variety of customers, organisational skills and attention to detail whilst being able to remain calm in a busy environment.
• Good telephone and written/verbal communication skills.
• Competence in MS Office, especially Excel is preferred.
• Experience of using SalesForce would be desirable.
• Strong attention to detail and accuracy.
• Ability to handle confidential information with discretion and professionalism.
• Strong problem-solving skills and ability to work independently.
• Ability to work collaboratively and effectively in a team environment.
• Flexibility and adaptability to changing priorities and demands.
• Benefits & Perks
• 4 X Life insurance
• Pension scheme - 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to LinkedIn learning
• Free rewards and discounts via Gratitudes
• Career Progression
• #LI-WK1
• #LI-Onsite
• About Corpay
• About Corpay
• Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
• Learn more about Corpay: https://www.corpay.com
• Transparency & Compliance
• Equal Opportunity Employer
• Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pr

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