Patient Relations Rep II - Plastic Surgery

About the role

Under general supervision, assist patients with routine billing, scheduling and registration inquiries and provide customer service using basic knowledge of organization policies and procedures. Position emphasis will be on verification of patient insurance, deductible amounts and co-payment amounts for various types of providers. Primary Responsibilities Coordinate multiple appointments efficiently for the program such as appointments for providers, occupational therapy as well as procedures- using a patient centric scheduling model. Answers incoming calls, takes appropriate messages and transfers to appropriate area. Schedule In-office procedures at the request of a clinical provider. Documents in electronic medical record and other software tools that are essential to the clinic. Diffuse irate customers. Employ sound judgment to ensure best possible public relations. Investigate and resolve customer concerns. Maintain working knowledge of MCW and affiliate computerized scheduling and billing systems (i.e., IDX, Epic.) Triage more complex patient inquiries to more senior level staff as appropriate. Perform related clerical functions such as maintaining patient accounts, data entry and filing. Develop understanding of MCW clinic locations and the locations of its affiliate facilities, including directions to and within associated buildings. Look up information in tables and lists; provide information appropriately. Via telephone or on line contact, will verify insurance information, deductible amounts, and co-pay requirements for various clinic services. Knowledge - Skills - Abilities Clerical Administration and Management Computers and Electronics Customer and Personal Service English Language Coordination Active Listening Reading Comprehension Service Orientation Social Perceptiveness Extent Flexibility Static Strength Rate Control Response Orientation Wrist-Finger Speed

Requirements

• Appropriate experience may be substituted for education on an equivalent basis.
• Minimum Required Education: High School Diploma
• Minimum Required Experience: 1 year customer service experience
• Preferred Experience: Relevant experience in a health care environment with emphasis on insurance knowledge and patient contact preferred
• #LI-SN1
• Physical Requirements
• Work requires occasionally lifting moderate weight materials, standing, or walking continuously.
• Work Environment
• Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment.
• Sensory Acuity
• Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects.
• Why MCW?
• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Employee & Family Assistance Program (EFAP)
• Pet Insurance
• On campus Fitness Facility, offering onsite classes
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.
• For a brief overview of our benefits see: Benefits Overview
• For a full list of positions see: MCW Careers
• MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination:

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