Senior EDI Manager, IT

Responsibilities

• Leadership & Operations
• Lead, mentor, and develop a high‑performing EDI and integration team, including staffing, performance management, coaching, and career development.
• Oversee daily EDI production operations, ensuring high availability, SLA compliance, and timely resolution of incidents.
• Establish operational standards, best practices, documentation, and performance metrics.
• Serve as the primary escalation point for complex EDI, integration, or cross‑functional issues.
• Technical Strategy & System Ownership
• Define and own the EDI and integration architecture roadmap, including modernization initiatives.
• Oversee solution design, technical standards, testing practices, and deployment readiness.
• Ensure all solutions comply with security, architecture, and data governance standards.
• Own assigned EDI and integration platforms and applications, including stability, performance, documentation, and lifecycle management.
• Trading Partner & Stakeholder Engagement
• Manage trading partner relationships and oversee onboarding of new trading customers that including customers, vendors, carriers and banks.
• Collaborate closely with business units, PMO, IT application teams, infrastructure, and security to ensure alignment with business priorities.
• Promote strong communication and collaboration across internal teams and external partners.
• Project, Portfolio & Vendor Management
• Oversee the EDI project and enhancement portfolio, including modernization initiatives.
• Manage scope, timelines, budgets, risks, and dependencies, escalating issues as needed.
• Continuous Improvement & Innovation
• Identify process, automation, and technology improvements that enhance reliability, scalability, and partner experience.
• Drive adoption of modern integration patterns and a culture of operational excellence and accountability.
• Knowledge, Education & Experience
• 15+ years of progressive experience in EDI, B2B integration, and enterprise IT development.
• 10+ years of experience leading and developing technical teams.
• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (required).
• Experience in large‑scale, high‑volume, or distribution‑focused environments is strongly preferred.
• Technical & Integration Expertise
• Deep expertise with EDI platforms and translators (e.g., IBM Sterling Integrator, Axway AS2).
• Strong knowledge of EDI, XML, flat file formats, and B2B integration patterns.
• Proficiency in SQL, Linux scripting, and technical design/code reviews.
• Experience with AS2, sFTP, VANs, and secure data transport protocols.
• Working knowledge of API‑based integrations, microservices architecture, cloud‑native architectures, and event‑driven systems .
• Exposure to AI‑enabled tools, with a strong willingness to adopt and responsibly leverage AI to improve EDI operations, monitoring, testing, and delivery efficiency.
• Leadership & Professional Skills
• Proven ability to lead and integrate multi‑cultural, multi‑skilled internal and external teams.
• Strong stakeholder, vendor, and trading partner management skills.
• Excellent communication skills with the ability to translate technical concepts into business outcomes.
• Structured thinker with strong decision‑making ability in fast‑paced, high‑impact environments.
• High integrity, professionalism, and sound judgment.
• Additional Skills
• Knowledge of IT distribution processes and industry best practices is a strong plus.
• Mandarin proficiency is a plus, particularly for collaboration with Asia‑based teams and partners.
• Personal Attributes
• Strategic, business‑oriented leader with hands‑on problem‑solving ability.
• Strong customer and trading partner focus.
• Comfortable leading in a hybrid technical and operational role.
• Passionate about innovation, continuous improvement, and team development.
• Rémunération
• La rémunération annuelle réelle offerte sera déterminée en fonction de plusieurs variables, notamment le lieu de travail, l'expérience professionnelle, la formation ainsi que les compétences et réalisations, et sera convenu

Additional Information

Actual annual compensation offered will be based on several variables including geographic location, work experience, education, and skills/ achievements, and will be mutually agreed upon at the time of offer. The average compensation for this role is $150,000.00-180,000.00 CAD Job Purpose The EDI Senior Manager provides strategic, operational, and technical leadership for TD SYNNEX's EDI and integration ecosystem across the Americas. This role is accountable for the reliability, scalability, modernization, and governance of all EDI and B2B integration services that enable critical data exchange with business partners. The EDI Senior Manager leads a team of system engineers, ensures stable and secure day‑to‑day operations, drives continuous improvement, and advances modern integration capabilities-including APIs, microservices and event‑driven architectures-to support business growth and maximize trading partner value.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at TD SYNNEX? Share your experience