Station Captain

About the role

Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 81 venues and with presence in 22 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world. METT Singapore, a Heritage Icon in the heart of Fort Canning Park. The hotel blends colonial charm with contemporary soul. Just minutes from Orchard Road, this lifestyle hotel features 84 rooms and suites, 2 pools, and exclusive venues for dining, wellness, and social connection. With every detail designed to inspire meaningful moments, METT Singapore is a destination where simplicity meets refined living. The Station Captain is responsible to provide high levels of customer service to all diners to ensure they have a memorable experience and return. Your day-to-day responsibilities: Knows and uses the service guidelines by the brand guideline. Prompt, and courteous greeting of customers Deliver food to customers on the table in an accurate and timely manner Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations Follow sequence of service standards as per brand guidelines Have a complete and thorough knowledge of all menu items in order to be able to describe and make suggestive selling to customers Ensure food quality and consistency is delivered at all times Manage the set up and close down of tables within section Ensure tables are turned around and ready with minimal delay Maintain cleanliness and hygiene standards Ensure the cleanliness and refilling of condiment sets and napkin containers Keeps all workstations and equipment as clean as possible at all times Attend all regular departmental briefings and contribute to an open communication within the assigned team Performs other duties pertinent to this job as assigned. Knowledge, Skills and Qualifications: At least 1-2 years of experience in a similar role within the hospitality industry Excellent communication and interpersonal skills. Customer-focused with a positive attitude and a welcoming demeanor Ability to perform well under pressure. High energy level with a positive outlook. A willingness to go above and beyond to meet guest expectations. A genuine passion for customer service and hospitality.

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