Manager, Client Experience

About the role

A fast-growing, small agency with big reach. We have a simple but powerful belief: every patient, disease and therapy is different - therefore every message, stakeholder, and challenge needs to be approached in a unique way. We are made up of: Conversation-starters Storytellers Strategist Digital natives PhD-level scientists Writers Designers Builders

Responsibilities

• Other responsibilities include, but are not limited to:
• Manage account team implementation of agreed-upon programs, ensuring quality standards are met and desired results are delivered on-budget
• Lead project management, ensuring all activities are moving forward and are within deadlines
• Coordinate among interdisciplinary team of research, creative, digital and media strategists
• Develop a range of external and media materials including press releases, key message documents, pitches, social media content, etc.
• Manage client status reports, including materials trackers, media trackers, and website analytics trackers.
• Manage event and activation logistics in a variety of settings
• Set and meet campaign measurement and evaluation criteria
• Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
• Assist in financial management for clients, including development of invoices and activity reports

Requirements

• Experience working on multi-disciplinary (holistic) healthcare communication initiatives, ideally including disease education campaigns
• Familiarity with data and regulatory milestone communications
• Fluency and/or familiarity with earned, digital and social media activations
• Strong understanding of the relationship between traditional public relations and the use of current online/digital technology and social media
• Strong budgeting and financial management skills
• Experience with clients and accounts that are measurement and evaluation driven
• Strong presentation skills, poise, and professionalism
• Industry experience in healthcare communications and/or pharmaceuticals
• At least 4 years' experience in public relations at an agency or corporate in-house (healthcare experience required)
• The ability to manage multiple projects at various stages simultaneously.
• Be a self-starter who works well within a highly collaborative, multi-disciplinary team.
• BA or BS in Public Relations, Communications, or in a related field
• dna - the details (this is the section where we humble brag)
• dna was recently the winner of MM+M small healthcare agency of the year.

Benefits

Additional Information

About you A hungry, strategic, creative, collaborative PR pro, who wants to make a difference on the accounts you work on and the agency you join. You have an outlook that is: Team oriented "we" over "I" Positive and inspirational Energized and charismatic Humble and inquisitive Agile and adaptable

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