Top Gifter Operation Manager - TikTok LIVE - Turkey (Turkish Speaking)

Responsibilities

• Responsible for the growth and operation of TikTok LIVE Top Gifters across MENAT markets, including user engagement, retention, and experience improvement.
• Top Gifter Operation: Build a deep understanding of user needs and pain points through user interactions, user research, and offline engagements, and drive scalable solutions through product and operational improvements.
• Top Gifter Growth and Development: Collaborate with PM, Campaign, and LIVE Creator Teams to improve top gifter retention, increase the number of paying top gifters, and boost the total amount of consumption.
• Drive GTM and adoption of key gifter features, monitor performance, and continuously optimize user experience and business impact.
• Support regional business growth through user segmentation, lifecycle management, and data-driven operational initiatives.

Requirements

• Bachelor's degree or above.
• 3+ years of experience in VIP operations, user operations, luxury goods, gaming or related industries.
• Strong user empathy and ability to build trust with gifters. Highly responsible, with strong ownership and execution capabilities. Fast learner with the ability to quickly understand products and business contexts
• Strong data sense and problem-solving skills, with the ability to identify user pain points, drive cross-functional collaboration, and deliver scalable solutions.
• Fluent in both English and Turkish to collaborate with local and global stakeholders.

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