Reservation Agent- Aethos Mallorca

About the role

At Aethos, we celebrate extraordinary places, passionate people, and meaningful shared experiences. We believe hospitality should elevate the mind, body, and spirit-so we carefully choose our locations and build communities where everyone can contribute and grow. Guided by sustainability, well-being, and the freedom to live without pressure, we are redefining what modern travel and work can be. Aethos Mallorca - Our Hotel & Club Aethos Mallorca is a seaside retreat where contemporary design meets the relaxed rhythm of Mediterranean living. Set in Paguera, it offers a space to unwind, connect, and experience the natural beauty and vibrant energy of Mallorca. Together with Aethos Club Palma, our exclusive members' club in Palma, Aethos creates a unique lifestyle experience that brings together hospitality, community, and culture. Joining Aethos in Mallorca means becoming part of a growing European brand dedicated to creating inspiring spaces where people feel connected and at home. Job Overview Aethos is a reputable company in the hospitality industry, committed to delivering exceptional service to our customers. As part of our continued growth, we are seeking a Receptionist. This role supports the Front Office Manager in managing the reception desk and ensuring smooth room bookings. Responsibilities include welcoming guests, handling reservations and inquiries, managing complaints, processing cash, and addressing ad hoc requests. Ready to Join Us? If you are passionate about hospitality, dedicated to delivering exceptional service, and eager to contribute to a team that values excellence, we want to hear from you. Bring your energy, attention to detail, and commitment to creating memorable experiences for every guest. Join us and be part of something truly exceptional. At Aethos, we are committed to equal opportunities and inclusive hiring, ensuring every candidate is valued and considered based on talent, experience, and potential-regardless of gender, identity, or background.

Requirements

• Previous experience in reservations, front office, or guest service within hospitality.
• Knowledge of PMS and channel management systems.
• Strong attention to detail and accuracy in handling bookings and guest data.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Good understanding of OTA platforms, billing procedures, and payment policies.
• Strong organizational skills and teamwork mindset.
• Fluent in English and Spanish; additional languages are a plus.

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