People Services Manager (psm) - People Operations/Rheolwr Gwasanaethau Pobl - Gweithrediadau Pobl

About the role

Please apply by: 22/07/2026 at 12:00 midday Shortlisting is anticipated to take place: 24/07/2026 Reporting to the Head of People Services, the People Services Manager - People Operations leads a high-volume operational and specialist People Services portfolio covering Shared Services, Pensions and Reward and Benefits, which includes payroll-related activity. The role provides management oversight of three People Services Business Partners, each responsible for one of three defined workstreams: Shared Services, Pensions and Reward and Benefits, and ensures their teams work together as one joined-up service. This is a high-volume, regulated and deadline-driven role, with responsibility for accurate employee lifecycle administration, pensions governance, pay and reward activity, statutory reporting, workforce data and clear day-to-day advice to managers and colleagues. The postholder will provide assurance, manage risk and maintain effective controls across key operational people processes. The role also has a strong improvement focus. The People Services Manager will use data, service insight and manager feedback to modernise processes, reduce duplication, improve the employee experience and support more efficient, consistent and accessible People Services across SWFRS. Candidate Profile We are looking for someone who can lead a high-volume operational People Services portfolio with confidence and care, while actively modernising how services are delivered. The right person will: Lead and support three Business Partners across Shared Services, Pensions and Reward and Benefits. Own accurate, timely and well-controlled employee lifecycle processes. Use data and workforce insights to improve service quality and support decisions. Build positive relationships with colleagues, line managers, representative bodies and external partners. Improve systems, processes and ways of working to reduce duplication, remove manual effort, strengthen service quality and support better use of digital tools and self-service. Work with pace, resilience and good judgement in a regulated public sector environment. This is a high-volume, operational role that requires strong generalist HR knowledge and the confidence to provide clear, practical advice to managers and colleagues on day-to-day people matters. The postholder will know when to escalate complex case management matters, or issues that sit within the Colleague Relations and Wellbeing workstream, through the appropriate route. Contract: Permanent Grade : 17 Salary: £51,356 - £52,413 Hours of Work : 37 hours per week Directorate: People Services Job Ref : 505445 Location: Headquarters, Llantrisant ---------------------------------------------------------------------------------------- Dylech chi gyflwyno eich cais erbyn 22/07/2026 am hanner dydd. Disgwylir i'r rhestr fer gael ei llunio: 24/07/2026 Gan adrodd i Bennaeth Gwasanaethau Pobl, mae'r Rheolwr Gwasanaethau Pobl - Gweithrediadau Pobl yn arwain portffolio Gwasanaethau Pobl gweithredol ac arbenigol sylweddol sy'n cwmpasu Gwasanaethau a Rennir, Pensiynau a Gwobrwyo a Buddion, gan gynnwys gweithgarwch sy'n gysylltiedig â chyflogres. Mae'r rôl yn darparu goruchwyliaeth reoli ar gyfer tri Phartner Busnes Gwasanaethau Pobl, gyda phob un ohonynt yn gyfrifol am un o dair ffrwd waith penodol: Gwasanaethau a Rennir, Pensiynau a Gwobrwyo a Buddion, a hefyd yn sicrhau bod y timau'n gweithio gyda'i gilydd fel un gwasanaeth cydgysylltiol. Mae hon yn rôl sylweddol, wedi'i rheoleiddio a'i gyrru gan derfynau amser, gyda chyfrifoldeb am weinyddu cylchred oes gweithwyr yn gywir, llywodraethu pensiynau, gweithgarwch yn gysylltiedig â chyflog a gwobrwyo, adrodd statudol, data gweithlu a chyngor clir o ddydd i ddydd i reolwyr a chydweithwyr. Bydd deiliad y swydd yn darparu sicrwydd, yn rheoli risg ac yn cynnal rheolaethau effeithiol ar draws prosesau pobl gweithredol allweddol. Mae'r rôl yn cynnwys ffocws cryf ar wella hefyd. Bydd y Rheolwr Gwasanaethau Pobl yn defnyddio data, mewnwelediad i'r gwasanaeth ac adborth rheolwyr i foderneiddio prosesau, lleihau dyblygu, gwella profiad y gweithiwr a chefnogi Gwasanaethau Pobl mwy effeithlon, cyson a hygyrch ar draws GTADC. Proffil Ymgeisydd Rydym yn chwilio am rywun a all arwain portffolio Gwasanaethau Pobl gweithredol sylweddol gyda hyder a gofal, wrth fod yn weithredol yn moderneiddio'r ffordd mae gwasanaethau'n cael eu darparu. Bydd y person priodol yn: - Arwain a chefnogi tri Phartner Busnes ar draws Gwasanaethau a Rennir, Pensiynau a Gwobrau a Buddion. - Perchen ar brosesau cylchred bywyd gweithwyr cywir, amserol sy'n cael eu rheoleiddio'n dda. - Defnyddio data a mewnwelediadau i'r gweithlu i wella ansawdd gwasanaeth a chefnogi penderfyniadau. - Meithrin cydberthnasau cadarnhaol â chydweithwyr, rheolwyr llinell, cyrff cynrychioliadol a phartneriaid allanol. - Gwella systemau, prosesau a ffyrdd o weithio i leihau dyblygu, dileu ymdrech â llaw, cryfhau ansawdd gwasanaeth a chefnogi gwell defny

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