Complaint & Dispute Administrator

Responsibilities

• Own the intake of customer complaint and dispute correspondence to ensure timely logging, coding, and assignment in the complaint management system.
• Maintain the relevant complaints mailboxes, keeping them organized with timely routing to the correct teams.
• Monitor daily reports to track internal / external adherence to the AIG complaint handling procedures / regulations.
• Monitor daily reports to identify data quality issues and communicate remedial actions to relevant teams to address data issues at the source.
• Coordinate lessons learned and training sessions to improve the quality of our business processes and data.
• Perform other administrative tasks to manage diary reports and take minutes for key meetings.
• At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
• Enjoy benefits that take care of what matters
• Reimagining insurance to make a bigger difference to the world
• Welcome to a culture of inclusion
• AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
• AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .
• Preference will be given to previously disadvantaged candidates in line with the company's Employment Equity Plan. Specific preference will be given to people with disabilities.
• Functional Area:
• CP - Compliance
• AIG South Africa

Benefits

Additional Information

What you need to know: The Complaints and Disputes Administrator is a key role on the Global Complaints team that is responsible for timely logging, assigning, and monitoring customer complaints and disputes in compliance with internal procedures. This role reports directly into the Complaints Manager, helping the company maintain regulatory compliance and improving AIG customers' experience.

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