Restaurant General Manager @ DraftKings Sportsbook

Requirements

• At least 10 years in a managerial role or higher
• Previous experience managing at least 40 direct/indirect reports
• Bachelor's degree in a related field or equivalent education/experience
• Excellent written and oral communication skills
• Proficient in Microsoft Office Suite (Excel, Publisher, PowerPoint)
• Experience in performance risk analysis, issue management, and change management
• Passion for creating an exceptional customer experience
• Ability to excel in a fast-paced work environment with limited supervision
• Proven ability to successfully manage third-party and customer relationships
• Thorough knowledge of general business administration practices, safe food handling, and state liquor laws
• RESPONSIBILITIES/DUTIES
• Responsible for the hiring, training, and proficiency of employees in the Food & Beverage Department
• Plan for and schedule manpower, equipment, and supply requirements for the Food and Beverage Department and maintain accountability for the cost, utilization, and performance of employees and equipment
• Verify the accuracy of all guest charges to ensure proper accounting This may include verifying names and/or signatures as well as include obtaining authorization codes on any credit card charges
• Maintain control of employee uniforms, ensuring that employee wear uniforms and name tags, and that uniforms are kept in proper condition, clean and are readily available at all times to employees
• Implement and operate within all guidelines, policies, procedures, standards, and constraints as established by PGA TOUR Golf Course Properties, Inc., and implement the PGA TOUR Golf Course Properties mandatory standards of operations as they relate to Food & Beverage Operations
• Maintain responsibility for kitchen and loading dock cleanliness, organization, sanitation and preventative equipment maintenance procedures and standards.
• Assume responsibility for and assist in the cleanliness and proper set-up of dining areas, meeting and banquet rooms, and bar/cocktail lounges, and check maintenance of all equipment in these areas
• Sell special events, private functions, VIP spaces, meeting with potential clients, show facilities and assist in planning as needed, maintain current client files, banquet promotional materials, banquet event orders, deposits and billings
• Ensure quantity levels of food and beverage products and maintain quality standards in production
• Develop and maintain the marketing and promotional programs as they relate to the Food & Beverage Department
• Assume responsibility as the manager/supervisor on the floor (front-of-house) during all meal periods ensuring food and service standards are maintained
• Verify the accuracy of prices, State and Federal taxes, tips, and other charges on all guest checks and accurately operate the Point of Sale System as outlined in the Operating Procedures Manual
• Ensure compliance with

Benefits

Additional Information

Home of the largest-attended tournament in the world, the fan-favorite WM Phoenix Open, TPC Scottsdale is a masterful blend of challenge and playability - compelling the sport's top players and recreational golfers alike. Set in the rugged Sonoran Desert and surrounded by the stunning McDowell Mountains, TPC Scottsdale boasts two championship courses for players to enjoy - the world famous Stadium Course and the stunning Champions Course. As Arizona's only PGA TOUR property, you'll experience the standards of quality and service normally reserved for the TOUR professionals. Tee up your career as a part of our team with the TPC Network! Ensure that the daily operation of the food and beverage department achieves established goals and objectives in sales, profitability and member/guest and employee satisfaction levels. The DraftKings Sportsbook at TPC Scottsdale, which opened in Fall 2023, is a unique entertainment venue that features premier food and beverage experiences and sports betting all under one roof. The Sportsbook includes 12,000 square feet of interior space, 6,000 square feet of patio space, over 3,600 square feet of video walls and screens, 400 seats (combined interior and exterior), private cabanas and VIP spaces, and the ability to host special events and private functions. The DraftKings Sportsbook at TPC Scottsdale is currently seeking a Restaurant General Manager to provide the vision, leadership and strategy to inspire our food and beverage team to deliver creative food and beverage experiences, exceptional service and to drive financial success. The Restaurant General Manager will lead direct all restaurant functions including hiring and training all food and beverage positions (100+), food and beverage programming, and all restaurant/operational systems. The General Manager will oversee the day-to-day restaurant and bar operations, have P&L ownership, analyze and report on financial data, establish goals and initiatives, and conduct on-site staff training. This leader will be responsible for driving customer service, team member engagement, and revenue.

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