Director, Issues & Crisis Intelligence, BIDI

About the role

Burson, part of WPP, is the global communications leader built to create value for clients through reputation. With highly specialized teams, industry-leading technologies and breakthrough creative, we help brands and businesses redefine reputation as a competitive advantage so they can lead today and into the future. When you work at Burson, you are part of a global community of lifelong learners who thrive at the edge of innovation. WPP (LSE/NYSE: WPP) is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com For more information visit bursonglobal.com and follow us on LinkedIn and Instagram . More about the role: We are seeking a hands-on Director, Business Intelligence, Data & Insights to lead issues, crisis, reputation, and media intelligence programs for high-profile organizations. This role sits at the intersection of data, communications, and risk, translating large volumes of media, social, and stakeholder data into timely, actionable insights that inform executive decision-making during moments that matter most. The ideal candidate brings a strong analytics foundation paired with a deep understanding of issues management, crisis communications, and always-on media monitoring, helping clients anticipate risk, track emerging narratives, and respond with confidence.

Responsibilities

• Lead end-to-end delivery of issues, crisis, and reputation intelligence programs, including media monitoring, escalation frameworks, and executive dashboards
• Serve as a senior, client-facing advisor translating complex data and narrative signals into clear, strategic counsel
• Design and oversee media monitoring and listening solutions across earned, social, and digital channels
• Develop early-warning and trend-detection models to identify escalation risks and narrative velocity
• Integrate qualitative and quantitative intelligence into actionable insights
• Support real-time response, scenario planning, and post-incident analysis
• Build scalable dashboards delivering near-real-time intelligence
• Ensure analytical rigor, data quality, and compliance
• Mentor and develop analytics and insights teams
• Champion responsible use of AI in monitoring and intelligence workflows
• Experience that contributes to success:
• 7+ years in analytics, business intelligence, or media intelligence; 2+ years in leadership
• Experience supporting issues management, crisis communications, or reputation programs
• Strong background in media monitoring and narrative analysis
• Experience in PR, communications, or client-service environments
• Proficiency in Python, SQL, or R
• Dashboarding expertise (Tableau, Power BI, Looker)
• Ability to advise senior stakeholders under pressure
• Degree in a quantitative or communications-related field
• Experience applying AI to media analysis or trend detection
• Familiarity with global media landscapes
• #LI-DG1
• Burson is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
• Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package; click here for more details: https://mybenefits.wpp.com/public/welcome .
• The base salary for this position at the time of this posting may range between:
• $60,000 - $140,000 USD
• You belong at Burson:

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