Vital Records Support Specialist
External
Okgov · Oklahoma CountyPart-timeOn-siteToday
ComplianceDocumentationLeadershipProcess Improvement
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Requirements
- E
Benefits
The annual salary for this position is up to $49,000.00, based on education and experienceWhy you'll love it here!Oh yeah, did we mention perks? We know that benefits matter and that is why we offer a competitive benefits package for all eligible employees.Generous state paid benefit allowance to help cover insurance premiums.A wide choice of insurance plans with no pre-existing condition exclusions or limitations.Flexible spending accounts for health care expenses and/or dependent care.Retirement Savings Plan with a generous match.15 days of vacation and 15 days of sick leave the first year for full time employees.11 paid holidays a year.Student Loan repayment options & tuition reimbursement.Employee discounts with a variety of companies and venders.Longevity Bonus for years of serviceJob DescriptionLocation : Central Office- 123 Robert S Kerr Ave, OK 73102Salary : up to $49,000.00, based on education and experienceFull Time /Part Time : Full TimeWork Schedule : Monday - FridayPrimary Hours : 8am-5pmPosition Description:Position Responsibilities/Essential Functions:Serve as the primary point of contact for the Vital Records Help Desk, providing timely and accurate support to internal staff and external stakeholders using the ROVER and other program tools.Monitor and respond to incoming requests across operational areas including onboarding, offboarding, training, data quality, and platform support.Assess each request and either assign it to the appropriate resource or take ownership of resolving it directly, ensuring consistent follow-through and resolution.Troubleshoot access, usage, and workflow issues, escalating complex matters when necessary.Coordinate and respond to internal training requests, assisting with scheduling, materials, and follow-up support.Collaborate with internal teams to identify documentation gaps and support efforts to resolve them through process improvement or staff guidance.Participate in the development and delivery of resources, including webinars, virtual sessions, and written guides.Conduct user testing of platform updates and enhancements; document findings and contribute to user-facing materials such as manuals and process guides.Maintain awareness of current workflows and platform functionality to ensure accurate support and guidance.Ensure compliance with applicable regulations and standards related to data accuracy, integrity, and reporting.Job Title: Vital Records Support Specialist FLSA Status: ExemptDepartment: Vital Records WC Code: 8810Management Level: Individual Contributor Job Profile: E17ASupport cross-functional projects and initiatives, contributing to continuous improvement efforts across the Vital Records Program.Provide administrative and programmatic support to leadership and other team members as needed.Perform other duties as assigned, including special projects related to service delivery, documentation, and operational efficiency.Being present in the office is an essential function of this job.Other duties as assigned.Other DutiesDemonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.Works effectively in team environment, participating and assisting their peers.Health insuranceVision insurancePaid time offFlexible schedulePerformance bonus
Additional Information
Job Posting Title Vital Records Support Specialist Agency 340 OKLAHOMA STATE DEPARTMENT OF HEALTH Supervisory Organization 340 Vital Records Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular
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