Customer Program Specialist

About the role

Join UCT and be part of the fastest-growing sector in the world ! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success - join us today! UCT is looking for a talented Customer Program Specialist to join us in Singapore!

Responsibilities

• Administrative General:
• Reviews and analyzes processes/programs for opportunities to improve effectiveness and/or efficiencies (a bias will exist to automate everything Account Operations)
• Communications:
• Redlines GPA (Global Purchasing Agreement) and ISA (Inventory Stocking Agreement) for renegotiation by UCT Account Executives
• Identifying expedite fees (on inside lead-time orders; pull-ins; drop-ins.....)
• Order Management:
• Receives, reviews and monitors status of customer orders. Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).
• Resolves production scheduling & shipping blocks in the ERP or escalations
• Escalate material/capacity planning information internally to align site commit to Customer need dates
• Ensures sales order Customer need date changes are managed to protect within the "frozen window"
• Negotiate with Customer drop-ins and pull-in orders and the impact to the existing orders in the UCT production schedule
• Manages & publishes a daily production schedule report that clearly shows historical Customer need dates, UCT site commit dates, and alignment between the 2
• Owns all order management deliverables to meet OTD to commit & need by date goals
• Commercial:
• Owns all effective communications and closures to the commercial responsibilities listed on CPM
• Prepares quotes for review and approval and submits to customers
• Resolves invoicing problems with the Customer & UCT Finance
• Negotiate pricing changes as required by business process
• Escalate to Supervisor any Customer blocks to accepting pricing change
• May be asked to produce revenue forecast for a product line and/or site
• Inventory Management
• Manages and reports consignment/PACE programs OTD & inventory levels (Actual vs. Optimized) - weekly
• Manages and reports Customer owned inventory usage quarterly and actual inventory parts and quantities

Requirements

• Bachelor's degree in Business, Marketing, or a related field
• 3-5 years of experience in customer service or program management.
• Proficiency in CRM software and project management tools.
• Must be organized and data/fact driven. Present business cases using data.
• Exceptional analytical skills.
• Proven track record of managing complex programs.
• Attention to detail and exceptional organization and follow up skills.
• Good communication skills and ability to interact with internal and external.
• Customer-focused mindset.

Additional Information

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