Benefits
Performance-related payAccess to thousands of learning programs so you can level-upGlobal presence across 22 countries; opportunities to work where we do business.Purchased annual leave schemeAdditional Telstra day offAdditional 30% off Telstra products and servicesToolkit provided (laptop + mobile phone + plan paid for)Our InfraCo teamBeing in Telstra InfraCo means you will be part of creating Australia's most valuable telco infrastructure business.Our team is focused on growing a standalone infrastructure business - increasing the visibility of our infrastructure assets, driving operating efficiency and growing our revenue streams in order to position Telstra InfraCo as a strong, viable business in the market and enhance future optionality.How You Bring the Purpose of Your Role to LifeIn this role, you are the voice of the tenant and the connector across stakeholders . You will:Act as the primary on-site contact for tenants , building trusted relationships and responding to issues with urgency and professionalismEnsure tenant operations remain uninterrupted , carefully coordinating works in a zero‑tolerance outage environmentLead the end-to-end management of tenant issues - from reporting, triage and response through to resolution and communicationProvide visible leadership during incidents, ensuring clear communication and coordinated response across teamsRepresent tenant needs in planning and operational decisions, proactively identifying risks and service impactsMaintain high standards across shared services (EoT, common areas, access, cleaning, maintenance), ensuring a premium customer experienceDrive continuous improvement by analysing customer-impacting events and implementing preventative solutionsAbout YouYou are a customer-first facilities or property professional who thrives in complex, high-pressure environments where responsiveness, structure and communication matter.You understand that in a mission-critical environment, every interaction, decision and action has operational consequences.To Be Successful in This Role, You'll BringProven experience in commercial property, facilities management, or critical infrastructure environments (minimum ~5 years)Strong background managing tenant relationships and service delivery in multi-tenant buildingsDemonstrated ability to operate effectively in 24/7 mission-critical or high-availability environmentsExperience coordinating maintenance, contractors, and service providers , ensuring performance and complianceHighly developed stakeholder management and communication skills , including escalation handlingA proactive, solutions-focused mindset with the ability to manage competing priorities under pressureSound understanding of WHS, security, and operational risk management requirementsAbility to translate technical or operational issues into clear, customer-focused communicationWhy This Role Stands OutWork in a mission-critical environment where your role directly impacts business continuityBe the trusted face of the facility for high-value commercial tenantsOperate in a role that combines operational control, customer leadership, and risk managementOpportunity to influence service delivery, tenant satisfaction, and continuous improvement outcomesWhat Success Looks LikeTenants experience minimal disruption and high confidence in facility operationsIssues are resolved quickly, transparently, and professionallyStrong, trusted relationships exist across tenants, contractors and operations teamsRisks are anticipated and managed before they impact operationsIf you're looking to step into a role where customer focus meets critical operations , and where your work truly matters - we'd love to hear from you.Apply now and be part of something bigger!AsPaid time off
Additional Information
Employment Type
Permanent
Closing Date
8 June 2026 11:59pm
Job Title
Tenant Services Coordinator
Job Summary
We are seeking a highly capable Tenant Services Coordinator to be the on-site customer interface within a live, mission-critical telecommunications facility supporting multi-tenant operations.
This is a unique opportunity to operate at the intersection of commercial property management, critical infrastructure, and customer experience, where zero disruption is the standard.
You will take ownership of tenant-facing operations across shared facilities and tenant environments, ensuring service continuity, compliance, and exceptional customer outcomes in a 24/7 operational setting. Job Description
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Telstra · Perth