Casual Client Liaison Assistant

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Faculty of Science / School of Veterinary Science Casual position with an hourly rate in the range of $51 to $54, plus superannuation of 12% (HEW Level 4) Based at our Gatton Campus About This Opportunity We're looking for a motivated and customer-focused Casual Client Liaison Assistant to support the Small Animal and Equine Specialist Hospitals at Gatton. In this casual role, you'll be the first point of contact for referring veterinarians, clinic clients, students, and staff, helping to ensure the smooth day-to-day operation of our specialist veterinary hospitals. Key responsibilities will include, but not limited to: Providing high-quality customer service to referring veterinarians, clinic clients, students, and staff, and acting as the first point of contact for the hospitals Managing appointments, client and patient records, invoicing, and payments using the veterinary practice management system Supporting hospital operations through general administrative tasks, documentation management, and maintaining a welcoming reception and waiting area Assisting veterinarians and staff by promptly identifying biosecurity or infection control concerns and contributing to continuous improvement of administrative processes About UQ's Gatton Campus Established over 125 years ago, UQ's Gatton Campus has a long history - from starting out as a dedicated agricultural institution, to being a field hospital during WWII, and to joining the UQ community in 1990. Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you'll have the opportunity to contribute to activities that have a lasting impact on our community. Join an organisation where excellence is at the core of our culture, contributions are valued, and a range of benefits and rewards are available, such as: Free parking and intercampus bus On campus childcare , medical clinic, and post office Career development opportunities -access to exclusive internal-only vacancies and our Study for Staff program 25% discount on eligible UQ Vets services Access to our $4.1 million UQ Sports facility Volunteer in our community garden About You Relevant work experience in administration, customer service, or a veterinary/medical environment; or an equivalent combination of experience, education, and training. Previous experience working in a busy reception environment. Demonstrated ability to provide a high standard of customer and administrative support. Ability to establish and maintain productive working relationships with key stakeholders and clients, ensuring service delivery meets key requirements. Ability to communicate effectively with staff, referring Veterinarians and clients by telephone, email and face to face. Ability to work with initiative and provide quality client service. Demonstrated ability to effectively maintain filing systems, databases and other office systems. Demonstrated ability to work effectively, both independently and as part of a team. A sound knowledge and proficiency in the use of business management software, in particular, the Microsoft Office Suite (Word and Excel), and the ability to rapidly acquire skills in the use of the Practice management system. High level of accuracy with attention to detail. Knowledge or ability to acquire knowledge quickly of biosecurity concerns in a teaching environment. Commitment to working as a member of the Clinic's administrative team. Sensitivity to confidentiality and privacy issues associated with the Hospital, Clinics and Diagnostic labs. Ability to learn and respond to the changing needs of the Clinic. Availability to work shifts between the hours of 8am-6pm Monday to Friday and 9am-7pm Saturday and Sunday. Appointment to this role is subject to the successful completion of relevant pre-employment checks, which may include verification of the right to work in Australia. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements. Questions? For more information about this opportunity, please contact Taleah Hartley at taleah.hartley@uq.edu.au . For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au , stating the job reference number (below) in the subject line. Want to Apply? We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload: Cover letter summarising how your background aligns to the 'About You' section Resume Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion , fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent, particularly from Australia'

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