Specialized Travel Counselor - VIP

About the role

Manage complex, high-touch travel for VIP, entertainment, sports, and production clients, delivering exceptional service and seamless travel experiences.

Responsibilities

• Book and accurately manage air, hotel, rail, and ground travel, including complex and multi-destination itineraries
• Support production, publicity, and group travel (press junkets, events, non-employee travel)
• Handle specialized requests (upgrades, charters, meet & greet, group seating, excess baggage, production logistics)
• Provide proactive, policy-compliant travel recommendations
• Resolve disruptions, escalations, exchanges, waitlists, and complex fare issues
• Coordinate group and event travel, including reconfirmations and vendor liaison
• Maintain accurate records, direct billing, and assist with T&E reconciliation
• Build strong relationships with clients, coordinators, and suppliers
• Safeguard confidential traveler and talent information

Requirements

• 7+ years customer service, including 5+ years travel counseling
• Experience in VIP, entertainment, production, sports, or specialty travel preferred
• Sabre / Power Turbo GDS expertise
• Strong communication, attention to detail, and problem-solving
• Advanced knowledge of global travel and routing
• Ability to multitask in fast-paced, evolving environments
• Proficiency in Microsoft Office
• Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.
• Location
• United States
• The US national base salary range for this position is from
• $46,200.00 - $85,800.00
• The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.
• For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
• Benefits at a glance
• The #TeamGBT Experience
• Work and life: Find your happy medium at Amex GBT.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!
• A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
• Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
• What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!

Benefits

Additional Information

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. Working from the comfort of your own home, you'll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you're curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you!

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