Technical Support TRAINEE (3 months project - potential extent)

About the role

We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and strive to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challenge. We ask questions, and we love to learn. We pride ourselves on having great benefits and compensations, a fantastic work environment, flexible schedules, and policies that positively impact the balance of work and life outside of it. We care about who you are in the office and as an individual. We get involved, we like to know our people, we want every Enrouter to become part of a great community of highly driven, responsible, respectful, and above all, happy people. We want you to enjoy working with us. At Enroute, we are looking for a Technical Support Trainee for 3 months project with potential extent to join a high-impact team responsible for designing, building, and evolving a customer-facing application. The Technical Support Engineer Trainee supports the monitoring, investigation, and resolution of technical issues reported by clients or internal teams. This role focuses on incident handling, hands-on troubleshooting, data analysis, pattern identification across cases, and timely escalation to the appropriate teams. The trainee works closely with senior support engineers and operations teams to ensure issues are accurately diagnosed, documented, and resolved. - Bachelor's degree in Software Development, Computer Science, or related field - Strong understanding of software fundamentals (programming concepts, APIs, data flow) - Basic knowledge of at least one programming or scripting language (e.g., Python, JavaScript) - Ability to analyze technical problems in a structured, methodical way - Comfortable working with logs, dashboards, and technical tools - Clear written communication for technical documentation and ticket updates - Attention to detail and strong follow-through - Willingness to learn support workflows, escalation paths, and SLA-driven work Nice to Have - Internship, academic projects, or labs involving debugging or system analysis - Familiarity with ticketing systems (Jira, ServiceNow, Zendesk, etc.) - Exposure to monitoring tools, databases, or cloud environments - Basic understanding of incident management or support processes Skills JavaScript HTML CSS Web Development AdTech is a plus Monetary compensation Year-end Bonus IMSS, AFORE, INFONAVIT Major Medical Expenses Insurance Life Insurance Funeral Expenses Coverage TDU Membership MediAccess Health Check-Up Subsidy Preferential rates for car insurance Vacations Official Mexican Holidays Life Happens Days Bereavement Leave Civil Marriage Leave English Classes Certifications Educational Agreements (Talisis, U-ERRE, UNID, TecMilenio, Tec de Monterrey, UDEM, SPIS) Corporate Agreements & Discounts (Sorteos Tec, Envia Flores, TopGolf) Taquitos Rewards Birthday Bonus Work-from-home Bonus Laptop Policy

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