WtX Support Specialist

External

Kanadeviainova · Burrillville, RI

Full-timeOn-site1mo ago

ComplianceDocumentationMoveSAFe

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Benefits

Responsible challenge with diversified field of activityTeam-oriented working atmosphere in an international CompanyPersonal development opportunities through own Inova AcademyOpportunity to gain an insight into various technical disciplinesExcellent employment conditionsAttractive working place (central, good transport links)Modern infrastructurePhysical Demands:Frequently required to talk or hear, sit, use hands to finger, handle or feel, reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.Working Conditions:Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. The noise level in the work environment is usually moderate.Statement regarding individuals with disabilities:Statement regarding Equal Employment OpportunityNote: This job description is not intended to fully and completely describe all duties of the position. Other duties not specifically described herein may be required from time-to-time or as required.For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.Health insurance

Additional Information

The Support Specialist I II provides essential day-to-day support to account management, field service, and technical service teams by managing administrative processes with accuracy and efficiency. Depending on business needs, the role may be oriented toward Sales Support or Procurement/Supplier Support. In both cases, the specialist ensures smooth communication between internal departments and external stakeholders (clients or suppliers). Operating as a hands-on enabler, the Support Specialist contributes directly to business performance through responsive and reliable service. Qualifications & Experiences: Associate's degree in Business Administration, Sales Support, or a related field. +3 years of experience in administrative or support roles, preferably in a sales or procurement environment. Proven understanding of tender processes and the preparation of sales documentation. Ability to deal with data presenting in a rationalized and practical manner. Experience in working in a matrix organization. Advanced IT proficiency in business applications, including field service management tools Fluent in the local language and English, another language is a plus. Key Performance Indicators (KPIs): Timeliness and accuracy of order processing and invoicing. Reduction of overdue payments and improved cash flow. Efficiency in supplier invoice processing and compliance. Customer satisfaction and resolution of administrative inquiries. ERP data accuracy and reporting quality. Personal Attributes: Strong awareness of QHSE (Quality, Health, Safety, and Environment) management system and commitment to safe work practices. Analytical mindset, capable of improving administrative processes. Strong interpersonal and problem-solving skills. Proactive and structured approach to work. Discreet and reliable in handling financial transactions. Ability to work under pressure and meet deadlines.

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