Customer Care Officer (Billing) (1 year - renewable) #FR

About the role

Your new company Client is an electricity distribution company in Singapore seeking to hire a Customer Care Officer Location : Kallang Salary : up to $2,800 + enhanced bonus scheme upon completion of milestones (Start, half and end, 0.5 months) Work hours : Monday - Friday 8am - 5.30pm Your new role - Manage customer's enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction - Simultaneously handle multiple chats - Provide appropriate solutions and alternatives timely to meet the KPIs. - Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.) - Payment arrangement (dunning block, instalment plan, payment deferment etc.) - Other ad-hoc duties as assigned What you'll need to succeed - At least 1 years of relevant work experience in customer service in contact centre and/or handling chat enquiries - Strong customer service skills What you'll get in return This is an exciting opportunity to join an MNC. You will be part of a dynamic team and you will be remunerated at market competitive rates. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email francesca.kok@hays.com.sg for a confidential discussion. Referrals are welcome. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Only Singaporeans and PRs will be considered due to quota limitations. EA Reg Number: R1660446 EA License Number: 07C3924 Company Registration No: 200609504D

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