Channel Business Development Manager

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Additional Information

About Australasian Medical and Scientific Limited (AMSL) and New Zealand Medical & Scientific (NZMS): AMSL and NZMS are subsidiaries of Dexcom, a worldwide leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. We form partnerships with world leading medical device, pharmaceutical and scientific innovators and are passionate about introducing and establishing advances in healthcare and science for the benefit of patients and healthcare providers. Working in the Medical Devices Industry, you will be exposed to a broad range of products that have life changing effects on a patient's quality of life. Meet the Team: This role is going to have deep expertise in channel management within the healthcare and pharmaceutical environment. This role is responsible for shaping, leading, and optimizing channel strategies across retail pharmacy, OTC, wholesale, and emerging digital platforms in Australia and New Zealand. The position applies advanced commercial judgment to influence channel direction, improve performance, and support sustainable growth. The role independently leads initiatives of significant scope and complexity, analyzing market dynamics, channel performance, and partner capabilities to develop and implement solutions that advance commercial objectives. The Channel Account Manager acts as a trusted advisor to internal stakeholders and external partners, providing subject-matter leadership and influencing outcomes across functions. Operating with a high degree of autonomy, the role aligns execution with broader commercial strategy, governance, and compliance frameworks. Where you Come In: - Retail Pharmacy, OTC & Wholesale Channels Strategically assess, develop, and optimize Dexcom's retail pharmacy, OTC, and wholesale portfolio in Australia and New Zealand to drive acquisition, market share growth, conversion, retention, and utilization within assigned geographies. Build and execute operational channel development strategies aligned with field sales initiatives to improve access, maximize pull-through, and enhance the experience for patients and prescribers accessing Dexcom products through physical retail and distribution partners. Identify and develop regional and national commercial opportunities in partnership with retail account executives, distributors, and wholesalers, in alignment with Australia and New Zealand commercial objectives and channel strategy. Partner closely with contracted distributors and wholesale partners to support simplified prescribing pathways, consistent service levels, and efficient fulfilment across retail and OTC environments. Facilitate product, process, and operational training with retail, OTC, and wholesale partners to support effective execution, compliance, and sales enablement. - Digital & Emerging Channels Support the assessment, development, and optimization of emerging digital channels, including e-commerce and marketplace platforms (e.g., Amazon), to expand patient access and diversify routes to market in Australia and New Zealand. Collaborate with internal stakeholders and external digital partners to establish scalable operating models, channel guardrails, and customer experience standards aligned with brand, regulatory, and compliance requirements. Monitor digital channel performance, service quality, and customer feedback to identify insights, risks, and opportunities for continuous improvement and growth. - Cross Channel & Strategic Responsibilities Analyze market, channel, and performance trends to generate insights, develop presentations, and provide recommendations through regular business updates and forecasting. Share best practices across strategic partners and channels to drive consistency, scalability, and continuous improvement. Collaborate closely with Field Sales, Market Access, Marketing, Sales Training, Sales Operations, Supply Chain, Legal, IT, and Regulatory & Compliance teams to ensure aligned execution across all channels. Work alongside management to design and implement business development initiatives that support core commercial priorities and long-term growth objectives. Develop and execute collaborative strategic and tactical plans across channels to support evolving Australia and New Zealand market needs. Perform other duties as assigned, consistent with the scope and responsibilities of the role. - Functional Description: The position is a seasoned professional with a strong operational understanding of channel management within the healthcare and pharmaceutical environment. This role applies established principles and practices to support the execution and optimization of retail pharmacy, OTC, wholesale, and emerging digital channels in Australia and New Zealand. The individual works independently on defined assignments, exercising sound judgment to manage multiple priorities and resolve routine to moderately complex issues. The ro

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