Support Expert (m/w/d)

Responsibilities

• Collaboration with customers and partners to identify and resolve potential issues
• Independent handling of support tickets and coordination of fixes with 3rd level support
• Responding to inquiries via phone, Email, and ticketing tool
• Support with the installation and configuration of the VusionGroup solution
• Troubleshooting system, network, and software issues
• Targeted follow-up and analysis of inquiries
• Process documentation and preparation of relevant reports
• Education:
• HTL diploma, ongoing or completed university of applied sciences (FH) or university degree

Requirements

• Experience using remote support tools is an advantage
• Desired knowledge of IT environments (LAN, WLAN, and cloud environments, Linux & Windows)
• Professional experience is an advantage
• Skills/Abilities:
• Strong implementation skills, assertiveness, and initiative
• Willingness to travel and perform
• Customer-oriented working style
• Good communication skills
• Friendly and strong team player
• Excellent German and English skills, both written and spoken
• We innovate. We help communities thrive.
• VusionGroup has an international presence in 19 countries. In joining us, you'll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.
• The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce-together.
• We feel supported. You will too.
• VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:
• Pay : Competitive pay and shareholder equity (VusionGroup to add pay, based on state requirements or if relevant)
• Schedule : A flexible, hybrid work schedule
• Career Growth : E-learning opportunities and workshops, and global mobility potential
• 🎒 Goodies
• 🩳 Gym / Yoga, Pilates, Functional Fitness, Padel tennis, etc.
• 💻 Laptop (also for personal use)
• 🚏 Excellent public transport connections with financial support
• ⏲️ Flexible working hours
• 🏡 Home office
• 🩳 No dress code / casual style
• 💸 No all-in contract
• ⛹️ Team events
• 🚤 Beautiful Mur river within walking distance
• ♿️ Accessibility
• 🚲 Bicycle parking
• 🍽️ Canteen with varied meals and meal subsidy
• 🥙 Kebab nearby
• 🥝 Fresh fruit
• ☕️ Coffee, tea, Sodastream, etc.
• 🔌 EV charging stations
• 🧳 Graz Airport nearby
• 🗺️ Multicultural environment - work alongside colleagues from around the world
• For the advertised position, the minimum collective agreement base salary is € 3,175.00 gross per month, with a willingness to overpay depending on actual qualifications (for full-time employment).

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