Benefits Administrator

Responsibilities

• Benefits Administration & Execution
• Administer employee benefits programs, including health, dental, vision, life, disability, retirement, and ancillary benefits
• Manage enrollments, life events, benefits and eligibility changes
• Own intake, triage, and routing of all benefits-related inquiries, ensuring employees are directed to the appropriate internal or external resource (e.g., broker/member support, carrier, HRBP) while maintaining accountability for resolution
• Ensure accuracy of benefits data, payroll deductions, and carrier feeds; resolve discrepancies
• Vendor & Broker Relationship Management (Primary Ownership)
• Serve as the primary liaison with benefits broker and carriers, managing day-to-day communication and issue resolution
• Maintain relationships and system access to all carriers and to ensure proper utilization
• Coordinate vendor deliverables, including reporting, audits, renewals support, and documentation
• Workers' Compensation Administration
• Oversee administration of workers' compensation claims, including intake, tracking, and coordination with third-party administrators and carriers
• Partner with Human Resources Business Partners, managers, employees, and vendors to ensure timely reporting, documentation, and claim resolution
• Monitor claim activity, trends, and costs; escalate risks and compliance concerns as appropriate
• Coordinate return-to-work processes and ensure alignment with leave and accommodation workflows
• Maintain accurate records and documentation to support compliance, audits, and reporting requirements
• Leave of Absence Administration
• Administer and coordinate all employee leave programs, including Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA) accommodations, short-term disability (STD), long-term disability (LTD), paid parental leave, military leave, and applicable state and local leave programs
• Serve as the primary point of contact for employees, managers, HR Business Partners, and leave vendors regarding leave eligibility, requirements, documentation, and return-to-work processes
• Partner with HR Business Partners and leaders to facilitate interactive accommodation processes and ensure appropriate workplace accommodations are implemented when applicable
• Coordinate return-to-work planning, fitness-for-duty documentation, and benefits continuation processes in partnership with employees, managers, Payroll, and Human Resources
• Reporting & Systems (HRIS/Payroll)
• Pull and analyze benefits and payroll reports from our HRIS system (Dayforce) to support reconciliation, audits, and decision-making
• Partner with Payroll to ensure accurate deductions

Benefits

Additional Information

We're not just behavioral health people-we're crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we've delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Connections Health Solutions? Share your experience