Operations Manager

About the role

MHNL is the selected proponent to design, manage and operate a single, integrated road and air ambulance service in Newfoundland and Labrador. We are an incorporated, wholly owned NL-based subsidiary of Medavie Health Services (MHS), th

Benefits

Additional Information

Position Type: Permanent * Closing date: 2026-07-07 * Full careers. Full lives. Join the Medavie Health NL Team Are you looking for a fulfilling career that makes a meaningful impact on your life, and the lives of others? As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador. If you're a passionate professional seeking a unique and meaningful career, MHNL is your destination. Join our team and achieve your full potential in a supportive and dynamic environment. Located in multiple sites across NFLD, the Operations Manager will be responsible for the effective and efficient day to day 24/7 operations of the EMS service including managing over 100 paramedics and a dynamic EMS system to meet the performance requirements of the ambulance service for the contracted service area and surrounding areas. Reporting to the Regional Manager, you will assist with the Company Corporate Strategic Goals, build staff capabilities, and implement changes to improve service levels by supporting and influencing both external patient care and internal staff. The overall general role of this position is to direct and provide oversight for the workforce in a positive manner while supporting relations with our external partners for major strategic projects across the organization while mitigating risk for MHNL. The successful candidate will support the senior management team as needed. They will ensure maintenance of ambulances, support vehicles, and medical equipment. Promoting a culture of reporting among staff is essential. The candidate will implement changes to improve patient care and minimize risk, while staying updated on patient safety trends. They will manage staff performance, handle complaints, and oversee daily operations according to Medavie policies. Involved in recruitment, they will ensure policies are understood and followed. They will ensure staff and public safety by complying with regulations. Keeping up with legislative and technological developments is crucial. The candidate will help evaluate departmental operations and report results to senior leadership. They will manage paramedic resources and collaborate with other emergency services and stakeholders. They will assist in investigations and report the findings to the Regional Manager. They will coordinate major incidents and disaster management, and perform other duties as assigned. Professional Qualifications & Competencies: Have completed an approved Paramedic training program and are currently registered as either a Primary Care Paramedic or an Advanced Care Paramedic in the province of NFLD. Possess a minimum of five years' experience working as a paramedic with a minimum of three years in a progressively responsible leadership role or equivalent. Have proven experience in EMS management, information technology, finance, and human resources. Comprehensive understanding of appropriate federal, provincial and municipal legislation and regulations related to Ground Ambulance and Emergency Medical Services. Possess experience in leading and facilitating training and working groups. Possess a valid Class 4 driver's license in NFLD (or equivalent). Can exercise independent judgment and can problem solve with discretion. Is committed to providing excellent levels of customer/patient service and have a passion for business growth within MHNL. Possess and demonstrate leadership abilities with a proven track record for inspiring and motivating others. Is skilled in leading and developing staff. Uses a positive and creative approach to problem solving. Possess outstanding communication, negotiating, and dispute resolution skills. Have working knowledge of standard business computer programs (i.e. Microsoft Office Suite). A post-secondary education in business administration would be considered an asset. Regular business hours required, but some irregular hours can be expected. Travel may be required. Salary: $105,000-$115,000 annually as per Medavie Health NL * The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results. Our recruitment process may involve automated tools, including AI, to assist in screening applications.

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