Account Management Representative

Responsibilities

• Communicate with customers, throughout the order lifecycle, using independent judgment and discretion to resolve conflicts and solve issues as they arise
• Efficiently perform the order management process including timely and accurate order entry, analysis of orders and communication of any capacity constraints
• Maintain stocking programs including assessment of inventory levels and order replenishment
• Field and process inquiries including questions related to the company's product line
• Coordinate and communicate with both the customer and internal partners with respect to service issues
• Ensure efficient workflow within the supply chain with a focus on continuous process improvement and good collaboration
• Effectively process complaints and claims

Requirements

• You have a bachelor's degree in business or a related field
• You have at least five years' experience in customer service or a related field, seven years' experience preferred
• You demonstrate a working knowledge related to value chain and supply chain activities as well as a business-to-business order fulfillment cycle
• You have the ability to balance service and cost within your daily work
• You have business understanding and knowledge as well as problem solving skills
• You have organizational and interpersonal skills
• You have knowledge related to relevant IT tools and systems ideally in systems including Salesforce, SAP or both
• You are fluent in both English and Spanish or in English only
• This is what we offer to you
• A meaningful job - We have an inspiring purpose 'We create a future beyond fossils. Our work is impactful and transformative .
• A caring community - Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities - We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
• Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.
• Salary range : 68,960 to 99,000 USD / year based on qualifications and experience
• UPM offers a comprehensive benefits package which includes the following:
• Health insurance: comprehensive medical, dental and vision plans
• Other insurances: disability coverage, life, and AD&D insurance
• Retirement plan: 401(k) with company match and employer retirement contribution
• Paid time off: 15 days of paid time off plus 13 company holidays
• Bonus: annual performance-based short-term incentive plan
• Other: professional development opportunities
• Benefits are updated annually and plan level eligibility requirements may apply.
• Learn about our Rewarding and our Ways of working .
• Additional information
• Location: Naperville
• Position 1 : Reports directly to Wade Smith , supporting customer segments including Latin America and publishers, brokers, and printers in North America . Spanish language skills are required for this role.
• Position 2 : Reports to Marlene Forbes , supporting publishers, brokers, and printers in North America . English proficiency is required ; Spanish is not mandatory.
• For further information about the role, please contact Wade Smith, Director, Customer Service, at wade.smith@upm.com .
• Are you interested? Please apply via the link above and attach your CV and cover letter by June 4, 202 6 .
• Please note that we are going through the applications already during the application period, and you may be contacted already before the application deadline.
• If you have any technical issues with submitting your ap

Benefits

Additional Information

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values - trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils! Learn more about us as a workplace upm.com/careers We are looking for two Account Management Representative s to join our t eam in Naperville , IL . Greetings from your future manager " I'm excited to welcome a new Account Management Representative to our team. We enjoy working together in an engaging and flexible work environment. In this role, you will be challenged with developing a diverse customer base within a global supply chain with opportunities to build your network both domestically and internationally " . - Wade Smith, Director of Customer Service

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