Technical Client Success Specialist

Responsibilities

• As a Client Success Specialist reporting, you'll play a critical role in delivering exceptional client experiences on the Nasdaq Data Link platform - ensuring our data clients get the most value from our products while helping shape the platform's future through your client insights.
• You'll thrive in this position if you're client-obsessed, technically curious, and energized by solving complex problems in a fast-paced, collaborative environment.
• Join a small, high-impact team building out the Nasdaq Data Link cloud platform. You'll be the bridge between our clients and our product - resolving issues, onboarding new users, and feeding real customer insights back to the development team to continuously improve the platform experience.
• In this role, you will:
• Manage and triage client inquiries related to the Nasdaq Data Link platform and data products, ensuring timely, accurate, and empathetic responses.
• Deliver pre- and post-sales onboarding support, including setting up data product permissions and providing hands-on assistance with technical and API-related questions.
• Identify and qualify prospective customers, routing sales opportunities to the appropriate team.
• Partner with the product development team to share client feedback and insights that drive platform improvements.
• Champion a client-first mindset across all interactions, consistently elevating the customer experience.
• What We Expect
• At least 3 years of experience in client success or customer support for a marketplace or SaaS technology company.
• Solid understanding of web services, including HTTP transport, common data formats (e.g., JSON), and standard API patterns (e.g., REST).
• Experience with SQL, Python, or cloud platforms .
• Strong analytical and problem-solving skills, with the ability to manage escalations and high-impact issues under tight timelines.
• Clear communicator with excellent written and verbal skills, and high emotional intelligence in client-facing interactions.
• Amenable to working Night-Shift (9PM - 6AM) and twice a week in the Nasdaq office at Bonifacio Global City, Taguig.
• Post-secondary education in Computer Science, Computer Engineering, Business Administration, Finance, Economics, or a related field
• What Would Be Helpful
• Background in financial services or capital markets.
• Does It Sound Like You?
• Come as You Are
• Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.
• We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.
• We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.

Benefits

Additional Information

Why Nasdaq When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective. Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. Here, we're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

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