Director, Customer Advocacy

About the role

We're hiring a Director of Customer Advocacy to build our customer advocacy program from the ground up. This is a new role with real ownership: you'll design the program, choose the tools that power it, and run it. You'll work closely with our Customer Success team to find customers who love what Tempo does for them, build genuine relationships with those people, and then help them share their stories in ways that strengthen our brand and support our growth. This role sits inside the Marketing team and reports directly to the VP of Marketing. It's a high-visibility position that both our Sales and Marketing leaders care about, because the work you do will directly affect how we build Tempo's reputation and how quickly we close deals.

Responsibilities

• Build and Own the Program
• Design and launch Tempo's customer advocacy program: how it's structured, how advocates are recruited and recognized, and how we measure whether it's working
• Set goals, measure results, and report progress to leadership regularly
• Find the Right Customers
• Work with Customer Success to identify customers who are seeing real value from Tempo and are open to sharing their experiences
• Build real relationships with those customers, not just reaching out when you need something
• Develop a mix of advocates across industries, company sizes, and use cases so Sales always has a relevant, well-matched reference to share
• Create Content and Proof Points
• Work with customers to produce case studies, video stories, and written testimonials that show what Tempo actually delivers for real teams
• Grow the volume and quality of Tempo's reviews on sites like G2 and TrustRadius
• Find and prepare customer speakers for webinars, events, and other marketing programs
• Make sure Sales has what they need for active deals, with the right advocate matched to the right opportunity automatically, not by you hunting through a spreadsheet
• Work Across Teams
• Partner with Content, Demand Generation, Product Marketing, and Sales Enablement so customer stories are used across the business, not just sitting in a folder somewhere
• Bring the customer perspective into conversations across the organization
• Over time, build a community space where Tempo advocates can connect with each other and with us

Requirements

• 5+ years of experience in customer marketing, advocacy, or customer success at a B2B SaaS company
• You've built a customer advocacy program before. Not inherited one, not contributed to one but actually built one from scratch. This is a hard requirement.
• Experience owning tech stack decisions for an advocacy or customer marketing program. You know how to evaluate tools, make a recommendation, and implement without a lot of hand-holding
• Genuine curiosity about AI and how it applies to this work. You look for ways to automate the repetitive stuff so you can focus on what actually requires a human
• A track record of creating customer content and reference programs that Sales teams actually use
• You know how to build trust with customers and make them feel like partners, not a resource to tap
• You get things done without needing everything to be perfectly defined first
• Strong project management skills; you can manage a lot of moving pieces without things slipping through the cracks
• Comfortable with tools like Salesforce, Gainsight, and peer review platforms (G2, TrustRadius)
• A clear communicator, whether you're writing a case study, talking to a customer, or presenting to leadership
• You can connect what you're doing to business outcomes, not just activity metrics
• Why Join Tempo?
• Impact : Work on meaningful products that empower enterprise users and improve productivity.
• Innovation : Be part of a culture that values creativity and

Benefits

Additional Information

With over 30,000 customers, including a third of Fortune 500 companies, Tempo is trusted by organizations across the globe to make their workflows work better. We create a suite of integrated solutions for time management, resource planning, budget management, roadmapping, program management, reporting and more. We create the tech that enables the modern team to deliver - for every step from first vision to value. Since our beginning in 2007 as a project to make a time-tracking tool to help a client - Tempo has expanded to become the #1 time management add-on for Jira, and we have developed and acquired a multitude of tools to become one of the most trusted names in the Atlassian ecosystem. We want everyone to work better - but we also want to be a tech company with a heart. Join us as we continuously innovate our award-winning products, create new solutions, and help the world work smarter, not harder.

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