Graduation Specialist
External
Palmbeachstate · Lake Worth CampusFull-timeRemote3w ago
ComplianceData Analysis
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Benefits
About this roleWhat a day of a Graduation Specialist looks like :Performs conferral-related processes, including diploma mailing, processing of replacement diploma requests and conferral assessments.Processes student degree conferrals, ensuring timely and accurate awarding of credentials through the student information system.Reviews, evaluates, and processes student academic records including transfer credit, course substitutions, prior learning, articulation agreements, industry certifications, reverse transfers, and CSA course petitions to support credential completion.Collaborates with departments across the College to resolve graduation issues, ensure degree audit accuracy, and support student progression toward completion.Identifies and resolves barriers that could delay the timely completion of program requirements.Analyzes and troubleshoots degree audits and student records to identify and resolve issues, support reallocation of coursework per policy, and recommend process improvements that support credential completion.Interprets and enforces institutional policies and procedures related to degree program requirements.Contributes to audits, report generation, and data analysis for internal and external reporting purposes.Maintains data integrity and ensures compliance with FERPA, institutional policies, and State and Federal regulations.Distributes information to personnel in programs, explains procedures, and clarifies new policies and procedures.Performs other job-related duties as assigned.We'd love to hear from you if you have the following:Education and Experience:High school diploma or GED and three years of related experience; OR Associate's degree and one year of related experienceKnowledge of:Microsoft Office Professional or similar applicationAcademic policies, student information systems, and records protocolsSkilled in:Delivering a high level of customer serviceStrong communication and interpersonal skills, with the ability to explain complex academic policies to diverse audiencesAttention to detail while maintaining effective time and task managementCreative thinking and problem solving to explore new technology, processes, and approachesAbility to:Maintain strict confidentiality and discretionEffectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of serviceInteract in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the publicWork collaboratively and independently in a fast-paced environmentIdentify, analyze, and resolve problems, driving solutions through to completionLicenses, Registration, Certifications, or Special Requirements:Regular physical attendance requiredSome periods throughout the year will require extended work hours including nights, weekends, and college closuresMust complete FERPA training within 30 days of employmentPreferred, but not a must :Bachelor's degreeTwo years of related experienceStudent information systems and degree audit processesWorkdayWork Environment and Physical Demand:Reach and grasp objectsStoop, bend, kneel, crouch, or crawlUse of video display terminalUse of manual dexterity and fine motor skillCommunicate information orally and in writingReceive and understand information through oral and written communicationProofread and check documents for accuracyWork a fluctuating work scheduleCertain servicemembers and veterans, and the spouses and family members of such serviceme
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