Customer Service Specialist - Order Management (m/f/d)

About the role

VWR part of Avantor is a leading provider of advanced solutions for science and industry, supporting customers worldwide in the pharmaceutical, biotechnology, chemical, and materials science sectors. We offer innovative products, services, and solutions that help our customers overcome challenges and achieve their research and production goals. For our international team, we are looking for a dedicated individual as a Customer Service Specialist - Order Management (full-time) who delivers an outstanding customer experience through excellent service and tailored solutions. As we understand the importance of a healthy work-life balance, we offer a hybrid working model with flexible hours, so called home office and only a few in-office days in Vienna. This position is based remote in a home office in Slovenia. Current employment type possible is independent contractor based on our service contract! Preferred working hours (flexibility available): Monday to Friday, from 08:00 PM to 17:00 PM You will be part of our nine-member Customer Service team and work closely with colleagues, sales, logistics, and suppliers. Who we're looking for: Several years of experience in customer service, ideally in an international environment (career changers are welcome) Completed commercial or technical training is an advantage Very good command of Slovenian, English and German. (additional foreign languages are a plus) Confident handling of ERP/CRM systems (preferably SAP) and Microsoft Office Strong interpersonal and communication skills to deliver a professional and excellent customer experience Structured, detail-oriented working style with strong problem-solving skills Ability to work independently and efficiently in a hybrid work environment How you will thrive and make an impact: End-to-end support of an assigned customer portfolio, including ongoing communication regarding order status and potential delays Handling customer inquiries via phone and email related to orders, deliveries, and invoices Close and, above all, proactive collaboration with internal and external stakeholders to ensure an exceptional customer experience Ensuring a smooth order process, including handling returns and complaints Maintenance of master data in our CRM system (SAP-based) Salary: starting from EUR 2,500 gross/month (full-time equivalent), with the possibility of higher pay depending on experience. Interested? Please send your application in English or German. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Privacy Policy: We will use the personal information that you have submitted to us in order to consider your application for the relevant role. Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relat

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