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CA-Member Service Representative I Support

External
cefcu logoCefcu · San Jose, CA
Full-timeOn-site2w ago
Mentoring
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Benefits

FinancialMerit-based raisesHealth and WelfareGenerous paid time off (Holiday, Personal or Sick Time, Vacation)Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP, California - Kaiser Permanente HMO)Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account)Health Savings AccountVoluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan, Identity Theft & Fraud Protection Plan, Legal Plan)Life InsuranceAccidental Death & Dismemberment InsuranceDisability BenefitsDefined Benefit Plan - PensionDefined Contribution Plan - 401KAdditional BenefitsEmployee Assistance ProgramCalifornia Commuter Benefit ProgramTuition reimbursementCareer growth through internal job postingsManagement Development Program: formal mentoring and trainingOpportunities to help improve and build the CEFCU of tomorrow through process teamsOpportunities to personally contribute to corporate financial literacy and community initiativesCasual days to support local charitiesEmployee discounts on entertainment, cell phone plans, theme park tickets, and moreOn-site fitness center, fitness classes, and wellness programHealth insuranceDental insuranceVision insurance401(k)Paid time offFlexible schedule

Additional Information

Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU! CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team! Provides staffing support to CA Member Centers due to vacation, illness, leaves and staff turnover. Within established authority level, processes a wide variety of financial transactions and opens new accounts. Enhances members' financial well being by determining needs, providing financial education and cross selling members/potential members on CEFCU products and services. Maintains organization viability through goal attainment set forth in member center and corporate balanced scorecards. Exceeds member expectations. Supports other Member Centers in the region as needed for the purposes of cross training and to cover staffing shortages to meet business demands and maintain appropriate service levels. Provides the highest quality member experience, for both internal and external members.Required: - High school diploma or equivalent is required. - One year of previous customer service experience with cash handling. - Bilingual skills in Spanish are required for some positions. - Must be sales/solutions/service oriented and work well in a production/goal attainment environment Preferred: - One year of customer service experience, including cash handling, preferably with a financial institution. Summary Pay Range The anticipated starting pay range for this position is $23.76 - $27.92. This position also includes an hourly shift premium of $0.60. Compensation offered may vary based on skills and experience. Please note that salary is only one component of total compensation at CEFCU.

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