Lead Facility Technician - Chicago, IL

About the role

CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they're in. Every time we launch a new facility we create jobs in that neighborhood, and we're proud to provide a wide range of cuisines and options for healthy food at an affordable price. We're changing the game for restaurateurs whether they're entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains. Why this role is different This isn't a typical maintenance management role focused only on paperwork and scheduling. Lead teams across modern, standardized commercial kitchen facilities Combination of field leadership, technical oversight, and operational management High-impact role supporting fast-paced multi-site operations Opportunity to mentor technicians and shape facility performance Direct involvement in budgeting, SLA performance, and process improvements Clear path toward Facilities Management and Regional Operations leadership

Responsibilities

• Team Leadership & Operations
• Lead and oversee a team of Facility Technicians across multiple sites
• Create and manage technician schedules to ensure proper coverage across shifts and facilities
• Manage work order priorities and allocate resources based on operational needs
• Conduct quarterly performance reviews, goal-setting, coaching, and mentorship
• Support technician development through hands-on training and advanced troubleshooting guidance
• Facilities Maintenance Oversight
• Oversee planned and reactive maintenance activities, including:
• HVAC systems
• Plumbing systems
• Electrical systems
• General facility repairs
• Vendor and contractor coordination
• Support technicians with complex troubleshooting and high-priority repair escalation
• Financial & Administrative Management
• Approve and reconcile technician timecards and overtime
• Validate expense reports and ensure policy compliance
• Manage consumables, parts inventory, and repair-related spending
• Support budget forecasting and cost optimization initiatives
• Service & Performance Management
• Drive SLA compliance by monitoring response and resolution times
• Track and report key operational performance metrics
• Partner with Operations leadership to improve facility uptime and efficiency
• Implement lessons learned and continuous improvement initiatives across sites
• Vendor & Compliance Oversight
• Coordinate and validate third-party contractor reports and repair documentation
• Ensure compliance with safety protocols, regulatory standards, and company policies
• Support commissioning activities and evolving maintenance processes
• What your week looks like
• 50% field support and advanced troubleshooting
• 20% team leadership and operational coordination
• 10% preventative maintenance oversight and inspections
• 10% reporting, scheduling , and administrative management

Requirements

• Required
• EPA Certification
• 5+ years of facilities, maintenance, or building operations experience
• 2+ years of leadership or supervisory experience
• Strong knowledge of HVAC , plumbing, and electrical systems
• Experience managing maintenance priorities across multiple sites
• Ability to lead teams in a f ast-paced, field-based environment
• Valid driver's license and reliable transportation
• Preferred
• Commercial facilities or restaurant/hospitality maintenance experience
• Experience managing vendors and third-party contractors
• HVAC/R certification or trade school background
• Familiarity with CMMS/work order management systems
• Experience tracking SLAs, KPI, procuring parts and equipment
• Why join us
• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You'll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you'll work closely with other teams to ensure our customer's success.
• What else you need to know
• The base starting rate for this role is $31.00 - 42.00/hr + Overtime
• Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.
• Benefits Summary:
• Medical, d

Benefits

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