Director, Capacity Planning & Operational Forecasting

Requirements

• - 7-10 years of experience in capacity planning, forecasting, workforce planning, operational analytics, or strategic planning.
• - Strong understanding of forecasting methodologies (workload to FTE modeling, regression/driver based forecasting, scenario planning).
• - Demonstrated ability to interpret operational trends and link impacts to cost, capacity, and service performance.
• - Demonstrate a willingness to experiment with emerging technologies (e.g., AI-enabled analytics, automation, and planning tools) to enhance forecasting accuracy, speed to insight, and decision support.
• - Experience partnering with Financial Analysts to align operational plans with budgets and forecasts.
• - Proficiency in Power BI for planning dashboards and analytics; SQL knowledge is an asset.
• - Strong analytical problem solving skills and ability to work across complex datasets.
• - Excellent communication and stakeholder influence skills, including development of executive ready narratives.
• - Ability to operate independently, manage ambiguity, and lead multi cycle planning processes.
• - Demonstrated people leadership experience (formal or informal), including coaching, mentorship, or leading through influence.
• Preferred Qualifications
• - Experience with NICE, Verint, or other workforce management/workflow tools.
• - Familiarity with planning in multi day back office environments or vendor supported operations.
• - Exposure to Databricks, Azure, or cloud analytics platforms.
• - Knowledge of financial modeling concepts (volume to cost translation, budget alignment, run rate analysis).

Additional Information

The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most. The Director, Capacity Planning & Operational Forecasting will lead the development, governance, and continuous improvement of enterprise level capacity planning models that ensure operational scalability, financial alignment, and workforce efficiency across the organization. This role provides strategic oversight of forecasting, long range planning, and scenario modeling, while acting as a key business partner to Operational Leadership. The Manager will directly lead and coach associates responsible for forecasting and capacity planning, ensuring rigor, consistency, and professional development within the function. This role will play a critical part in shaping planning strategy, integrating data sources, and delivering insights that guide investment decisions, vendor strategy, and workforce optimization. Employee Benefits: We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards. Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans. Accommodations for Applicants with a Disability: If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process. Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process. We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.

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