Senior Manager, Commercial Product Development

Responsibilities

• Near-Term Commercial Execution (1-3 Year Horizon)
• Go-to-Market (GTM) Product Execution: Drive the operational rollout for new AV markets, segments, and service over the next 12 to 36 months, transitioning programs from pilot phases to active fleet scale.
• Commercial Modeling & Path to Profitability: Build, test, and iterate commercial models based on ground-truth deployment data. Focus relentlessly on improving unit economics, ridership/utilization rates, and customer acquisition costs.
• Deployment Insights & Cross-Functional Alignment
• Insight Harvesting: Act as the primary feedback loop from the street to the studio. Gather qualitative and quantitative data from active AV deployments to understand operational friction and user pain points.
• Requirement Translation: Translate these real-world commercial and customer insights into clear, prioritized development needs for Product and Engineering teams, ensuring our technology roadmap directly supports commercial growth.
• Program Coordination: Partner tightly with Program Management, Corporate Strategy and Technical Program teams to ensure commercial market readiness perfectly aligns with engineering delivery timelines and software/hardware updates over the next 3 years.
• Operational Scaling & Customer Obsession
• Deployment Operations: Bridge the gap between commercial planning and the street. Lead cross-functional launch task forces (Operations, Fleet Management, Marketing, Legal) to successfully deploy new commercial services.
• Targeted Strategic Initiatives : Lead high impact, short-to-medium term projects and strategy frameworks that improve commercial success of the Motional service
• Playbook Creation: Develop highly repeatable, scalable commercial playbooks that allow the organization to launch in new cities or integrate with new partners faster and more efficiently.
• Value Proposition Design: Translate deeply technical AV capabilities into clear, compelling commercial value propositions for both B2B partners and B2C end-users.
• Experience Auditing: Act as the relentless advocate for the end-user. Ensure the AV experience-from app engagement to the ride itself to customer support-is safe, intuitive, and commercially viable.
• Adjacent Support : understanding and building tools for commercial success (customer feedback, community feedback, process improvements, alignments, feedbacks a loop)

Requirements

• Experience: 5+ years in commercial operations, strategy, GTM execution or product development, or growth roles-ideally within autonomous vehicles, mobility, deep tech, or scaling complex hardware/software ecosystems.
• Mindset: Deeply customer-obsessed and execution-oriented; you view technology as a vehicle to deliver an unparalleled human experience and drive measurable revenue.
• Skillset: Highly analytical with the ability to build financial and commercial models, combined with the operational grit to get your hands dirty in actual deployment execution.
• Translation Ability: Exceptional capability to operate fluidly between deeply technical engineering teams and high-level commercial partners, translating market needs into technical requirements and vice versa.
• Execution Focus: A proven track record of managing 1-to-3-year roadmaps, anticipating operational bottlenecks, and proactively implementing solutions to keep growth on track.
• Travel up to 40%
• This role is based in our Boston, Pittsburgh, or Las Vegas office and requires in-office days each week.
• The salary range for this role is an estimate based on

Additional Information

Mission Summary: As the Senior Manager of Commercial Development, you are the engine driving our 0-to-3-year commercial execution roadmap. You are the critical link between our autonomous vehicle (AV) technology and the market, responsible for turning early-stage deployments into scalable, profitable services. Grounded in operational reality, your mandate is twofold: flawlessly execute market entry and actively harvest insights from real-world deployments to translate market needs back to our product and development teams. You ensure our near-term commercial growth is directly fueled by an exceptional, customer-obsessed AV experience.

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