Office Receptionist/Admin Assistant

Requirements

• Education:
• Minimum requirement of diploma or equivalent.
• Additional certification in office administration or customer service is an advantage.
• Skills:
• Communication: Strong verbal and written english communication skills.
• Customer Service: Friendly and professional demeanor with a customer-focused approach.
• Computer Proficiency: Familiarity with Microsoft Office (Word, Excel, Outlook) and basic office equipment.
• Multitasking: Ability to handle multiple tasks efficiently, such as managing phones, emails, and walk-in visitors simultaneously.
• Organizational Skills: Attention to detail with the ability to manage schedules, appointments, and office documents.
• Problem-Solving: Capable of addressing queries, complaints, and issues with tact and professionalism.
• Time Management: Able to prioritize tasks and manage time effectively.
• Experience:
• Prior experience in a customer service or administrative role is preferred, though entry-level candidates may be considered based on other relevant skills.
• Job Descriptions:
• Greeting and Directing Visitors:
• Welcome visitors in a professional and friendly manner
• Direct guests to the appropriate personnel or department and ensure they sign in and out as required.
• Managing Calls and Communication:
• Answer and direct phone calls using a multi-line phone system.
• Take and relay messages or assist callers with inquiries.
• Handle email correspondence and other communication channels professionally.
• Scheduling and Appointments:
• Maintain office calendars and schedule meetings or appointments for staff members.
• Organize meeting rooms, prepare them for meetings, and assist with booking requests.
• Mail and Package Handling:
• Sort and distribute incoming mail and packages.
• Arrange outgoing mail and courier services, ensuring timely delivery.
• Administrative Tasks:
• Perform clerical duties such as filing, data entry, copying, and maintaining records.
• Assist with basic office management, including ordering supplies and ensuring office equipment is functioning properly.
• Customer Service:
• Provide information about the company's services, policies, or procedures to visitors or callers.
• Handle customer complaints, escalating them to the appropriate department if necessary.
• Security and Visitor Management:
• Processing KYC form for clients
• Ensure security protocols are followed by guests entering restricted areas.
• Office Organization and Maintenance:
• Ensure the reception area and conference rooms are clean, organized, and presentable.
• Track inventory of office supplies and ensure items are restocked when necessary.
• Support for Special Projects:
• Assist other departments with special projects or events, including administrative support for company functions.
• Maintaining a Professional Image:
• Maintain a well-groomed and professional appearance at all times, representing the company's values in interactions with both internal and external parties.

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Company Intel

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