Senior Housekeeping Manager

Responsibilities

• Support and oversee daily housekeeping operations across guest rooms, public areas, heart-of-house, and uniform services.
• Ensure all assigned areas consistently meet Fairmont, & LQA cleanliness and presentation standards.
• Maintain a visible, hands-on leadership presence and lead by example in delivering professional, engaging, and personalized service.
• Create a welcoming environment for guests and proactively address service concerns with timely follow-up.
• Conduct daily inspections of guest rooms, public areas, storage areas, and back-of-house spaces; ensure corrective actions are completed.
• Coordinate with Engineering address maintenance issues and preventative care.
• Identify opportunities for operational improvements and support the implementation of updated procedures.
• Supervise, coach, and support housekeeping colleagues in alignment with brand service standards.
• Lead daily briefings and contribute to service training sessions that inform, motivate, and develop the team.
• Assist in onboarding and training new colleagues, including safety, equipment use, and chemical handling.
• Provide ongoing feedback and support performance management, including coaching and corrective action as needed.
• Promote colleague engagement initiatives and contribute to a positive, respectful, and professional work environment.
• Maintain clear and effective communication with colleagues, leaders, and supporting departments.
• Support scheduling efforts based on occupancy, business levels, and labor standards.
• Monitor time and attendance to ensure compliance with break policies and labor guidelines.
• Assist with payroll review and corrections to ensure accuracy.
• Support execution of productivity targets and departmental labor controls.
• Assist with managing inventory of cleaning supplies, guest amenities, chemicals, linen, and uniforms.
• Monitor stock levels, support ordering processes, and help control costs and minimize waste.
• Support oversight of the uniform program, including inventory, laundering, and coordination with tailoring services.
• Ensure colleagues have the tools, equipment, and resources needed to perform their duties effectively.
• Ensure adherence to departmental policies, procedures, and service standards.
• Support compliance with Fairmont brand standards, & LQA requirements.
• Participate in self-audits, brand audits, and corrective action follow-up.
• Ensure lost & found procedures are followed consistently.
• Maintain a safe working environment and ensure compliance with all safety, sanitation, fire, health, and security regulations.
• Reinforce proper use of PPE and safe work practices at all times.
• Attend departmental and operational meetings as required.
• Support continuous improvement initiatives and special projects.
• Perform additional duties as assigned by the Director of Housekeeping.
• Your experience and skills include:
• College graduate or equivalent experience is preferred.
• Previous leadership experience in housekeeping required
• 3 years of housekeeping experience required, preferably in luxury setting
• Able to communicate well in English both verbally and written.
• Computer proficiency with MS Office, Alice, UniFocus Labor Management system, and Opera Cloud preferred.
• Must be able to coach, counsel and develop employees.
• Must be able to motivate by example either on the production floor or, in a classroom environment.
• Must have an aptitude to promote minimum levels of skills and abilities that would create a positive outcome, in a challenging work environment.
• Able to establish, and maintain a safe working environment according to OSHA regulations, that would protect both the employee and coworkers.
• Must be flexible with working mornings, evenings, weekends and holidays.
• Ability to follow directions, perform tasks with attention to detail, speed accuracy, and follow-through.
• Excellent communication and organizational skills
• Positive attitude
• Must have a professional image and personality
• Strong interpersonal and problem-solving abilities
• Sense of initiative to surprise and delight guests
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Committed to delivering a high level of customer service
• Strong guest service orientation required
• Self-confident, proactive, and able to prioritize and make effective decisions
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to understand and comply with all company and departmental rules and regulations, policies and procedures.
• Skill in establishing and maintaining effective working relationships with coworkers and guests.
• Great time management skills
• Ability to multi task efficiently without disrupting guest service
• Salary Range: $75,000 - $85,000 USD
• Your team and working environment: Come join the energetic and caring Housekeeping 'Ohana at the Fairmont Orchid. We work together as a dynamic team to ensure that our guests are well looked after

Benefits

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Accorhotel? Share your experience